From the meter, through the substation and to the control room, new information and technology must work together to deliver optimal performance.
Customers today expect access to good information on demand, 24/7, with the ability to speak with a live voice when needed.
Effective business planning and financial system design serve as the critical underpinning to all utility projects, programs, and services.
Hometown Connections serves as a unique catalyst for the exchange of information on what works best for public power utilities of every size.
Hometown Connections is the utility services subsidiary of the
American Public Power Association (APPA). Learn more…
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Integrated Information Systems Improve Crew Efficiency, Customer Service
Tennessee’s Nashville Electric Service used to maintain a set number of telephone lines to handle outage calls. The lines worked well during normal operations, but major, storm-related outages overwhelmed the system. An aging internal interactive voice response system maintained a script for customers that differed from the script programmed within an overflow call system that was hosted offsite by an outside vendor.
Using Real-Time Operational Intelligence and Control to Improve Performance
It was time to give up on the old equipment. Hampered by a supervisory control and data acquisition system dating back to 1972, the staff could no longer find spare parts, even on eBay. So, in the fall of 2013, the Central Nebraska Public Power and Irrigation District commissioned a SCADA system from Survalent Technology.