From the meter, through the substation and to the control room, new information and technology must work together to deliver optimal performance.
Customers today expect access to good information on demand, 24/7, with the ability to speak with a live voice when needed.
Effective business planning and financial system design serve as the critical underpinning to all utility projects, programs, and services.
Hometown Connections serves as a unique catalyst for the exchange of information on what works best for public power utilities of every size.
Hometown Connections is the utility services subsidiary of the
American Public Power Association (APPA). Learn more…
Outage Management and IVR Communications Systems Improve Employee Effectiveness & Customer Service
In his previous position as director of the electric department for the City of Hamilton, Ohio, Tony Pochard contended with energy analysis software and a geographic information system that were difficult to upgrade and had limited capabilities. In 2014, Pochard oversaw the city’s transition to the mapping and analysis software from Milsoft Utility Solutions.
Making AMI Work for a Small Utility in Kings Mountain, North Carolina
A rural community in North Carolina, the City of Kings Mountain has owned and operated its own utility system for over 100 years and currently serves approximately 6,000 electric, natural gas and water/sewer customers. A former textile area on the North/South Carolina border, the City of Kings Mountain has developed a successful formula that combines technology and a progressive outlook to attract a mix of new industry.