Cogsdale Customer Information Solutions

Cogsdale provides service-oriented business solutions to local governments and utilities. The Cogsdale approach, “Systems Without Boundaries,” incorporates all the functionality necessary for the day-to-day operations of utility and local government organizations, covering everything from Customer Information Systems to Financial, People and Work Management Systems all in one integrated Microsoft Dynamics platform.

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Products & Services

Complete Software Solutions for Utilities and Local Governments

Cogsdale’s innovative software solutions enable utilities and local governments to attain remarkable results streamlining their business processes and improving customer service. Since 1997, Cogsdale has built and nurtured software and services for clients, continuously adding new functionality and features to empower them. To date, over 350 clients worldwide have partnered with Cogsdale to bring their technology vision to life.

The Cogsdale approach provides integration across all business processes to eliminate complexity in data entry, reporting and administration, and includes comprehensive functionality for the management of finances, people, assets, work and customers.

Built on the shoulders of software giant, Microsoft, Cogsdale’s applications lead the industry in functionality, ease-of-use and flexibility. Cogsdale is a Microsoft Gold Certified Partner, offering clients the opportunity to implement a system built solely on Microsoft technology across their organization.

Using Microsoft technologies and familiar interfaces, your staff can leverage the skills they already have to transition seamlessly between unstructured (email, customer requests) and structured (financial transactions, billing) work processes.

Starting with Microsoft Dynamics GP applications, configured by industry experts to conform to your operational requirements, you can efficiently automate and manage all your financial requirements: General Ledger and Budgets, Accounts Payable and Receivable, Payroll and Human Resources, and Purchasing and Materials Management.

Then add Cogsdale’s Customer Service Management (CSM) flagship solution. More than a powerful billing system, CSM is a complete solution for managing public customer relationships, and delivers an outstanding solution to meet your complete client management needs for a broad range of services including electricity, water, wastewater, storm water, gas, cable, refuse and Internet.

Bookend your comprehensive solution with Cogsdale’s Work Management solution to manage your Work Orders, Capital and Maintenance projects and Asset Management (built to accommodate FERC accounting needs), and you have a truly unique integrated solution provider for utilities and local governments.

Finally, Cogsdale is owned by the Harris Utilities Group, a division of Constellation Software Incorporated, the second largest software company in Canada. Cogsdale enjoys rock-solid stability, which means the team will be here to help you for years to come as your trusted technology advisor.

Cogsdale has constructed the only totally integrated Microsoft Dynamics GP-based software solution available in the market…the Platform of Possibilities. What is the technology destiny of your organization? Let’s talk. The Cogsdale team can help you personalize your own platform to go where you want to go: confidently, risk-free, and with fiscal responsibility.