As a provider of natural gas, electricity, water, and wastewater services, Colorado Springs Utilities faced a monumental task when a forest fire highlighted the need for improvements to its communications and workforce management systems.
In the aftermath of the fire, it was clear that the utility would require an effective workforce management solution that would Incorporate each of the utility’s divisions would:
- In corporate each of the utility’s divisions
- Integrate its back office systems
- Make overall work crew management more efficient