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Smart Grid Software
Turn to Milsoft Utility Solutions for a fully-integrated, software suite for utility planning, operations and customer service.
IVR, OMS, T&D Circuit Modeling & Analysis, Mapping
Milsoft develops, deploys and supports analytical and decision software across the entire spectrum of electric utility operations. Its solutions enable the smart grid by incorporating AMR, SCADA, distributed generation and mobile workforce tools.
Milsoft has supplied software solutions to the utility industry for more than two decades. Over 1,000 electric utilities, educational institutions and consultants in the United States and abroad use Milsoft's engineering analysis, mapping, outage management and interactive voice response solutions.
Milsoft products are designed for easy use and flexibility and are further enhanced by the industry’s most responsive customer support.
Customer Service Comes First
Utility employees may access Milsoft customer support 24/7/365. Superior client service and support is Milsoft’s number one priority. Its mission is to provide and support analytical and operational software of the highest quality to help public power systems improve reliability, service and efficiency while minimizing capital and operating costs.
Milsoft maintains the largest share of the E&O software market in the electric utility industry with virtually zero customer churn. When you become a Milsoft client, you’ll want to remain a Milsoft client.
The Milsoft Suite
Software solutions available to APPA members through the Hometown Connections marketing program include:
PORCHE & Telelink IVR
PORCHE and Telelink IVR integrate computer software and telephony hardware to provide utilities with full-featured an automatic call handling and customer notification solution. The only IVR with voice recognition as a standard feature, not only can PORCHE IVR process nearly ten times as many calls as a live operator, but also provides 24/7/365 flexibility for customer service applications
DisSPatch®
DisSPatch enables a utility to quickly locate and resolve outages while better serving customers. DisSPatch utilizes a detailed electric circuit model along with input from customer calls, smart meters, SCADA, work crews and even online weather services to facilitate outage analysis, locations, and outage data management.
Milsoft's IVR & OMS solutions enable utilities to:
--Process information from customers, crews, and devices to locate and respond quickly to everything from routine transformer outages to emergency storm situations
--Avoid busy signals during outages
--Allow customers to get their calls answered and report outages
--Give customers instant information on outage causes and parameters
--Issue customer notifications for planned outages
--Free up utility personnel to take calls from customers requesting a live contact
--Provide callbacks to customers to confirm power has been restored
--Automate the assembly of repair crews
--Enable customers to access account information and make payments by phone via voice recognition or keypad
WindMil®
WindMil, the electric utility industry’s premier T&D detailed circuit modeling software, utilizes a graphical environment to perform system planning and analysis studies. WindMil’s expanded model allows T&D grid analysis by feeder, substation or the entire system.
WindMilMap
WindMilMap provides ESRI users with WindMil’s advanced connectivity model, making it possible to model and run analytical studies of both radial and looped electrical systems and incorporate detailed system maps for outage management.
The addition of WindMil’s toolset to ArcGIS® Desktop and relevant ArcGIS Engine applications simplifies the editing of circuit element properties, connectivity and associated equipment data.
APPA Member Talks About Milsoft Utility Solutions
“I’ve worked with probably 100 software companies. Hands down, Milsoft is at the top of the list. We are a demanding client that requested a long list of special features and adaptations, including software interfaces to our weather digital technology system, automatic vehicle location system, and the multi-resolution seamless image database incorporated into the Milsoft model. Everything we asked for they delivered. They are smart, honest, amazing people. They are the best you will ever deal with.”
--Brenda LaLama, IT Systems Analyst, Keys Energy Services, Key West, FL
Contact Us
Milsoft sets the industry standard for Smart Grid software and support. For more information, contact your Hometown Connections representative.
To learn more, visit the Milsoft web site.
• Milsoft Utility Solutions
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