Customer Satisfaction Pays…How Can Utilities Maximize Benefits

Webinar: Jan. 31st | 2:00 PM Eastern

Join this one-hour session where Apogee’s CFO, Jim Malcom, and Analyst Kate Panaousis will share their research on how customer satisfaction affects your utility’s bottom line. We will discuss customer satisfaction trends in the industry and how utilities compare to other segments.

If your goals include, improving operational efficiency, increased program participation, or improving your customer relationships this is a must attend event.

Closeup of online customer service satisfaction survey on a smart phone.

Our agenda includes:

  • Customer Satisfaction and Operating Margin
  • Benefits of Customer Satisfaction
  • Customer Satisfaction and Revenue Growth
  • Understanding Net Promoter Score and How to Drive Results

Apogee will also offer strategies, solutions, and examples drawn from our 25 years of experience in the energy industry.

Start the New Year right and register today! 

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