Webinar: Jan. 31st | 2:00 PM Eastern
Join this one-hour session where Apogee’s CFO, Jim Malcom, and Analyst Kate Panaousis will share their research on how customer satisfaction affects your utility’s bottom line. We will discuss customer satisfaction trends in the industry and how utilities compare to other segments.
If your goals include, improving operational efficiency, increased program participation, or improving your customer relationships this is a must attend event.
Our agenda includes:
- Customer Satisfaction and Operating Margin
- Benefits of Customer Satisfaction
- Customer Satisfaction and Revenue Growth
- Understanding Net Promoter Score and How to Drive Results
Apogee will also offer strategies, solutions, and examples drawn from our 25 years of experience in the energy industry.