MPUA Offers Cybersecurity Monitoring Services to Members

February 2019 This article presents excerpts from a brochure describing MPUA’s cybersecurity program for members. Download the full brochure HERE. MPUA is a not-for-profit service organization representing municipally-owned utilities in Missouri, Arkansas, and Kansas. The utility industry has become increasingly aware … Continued

Moving Beyond Engagement Toward Empowerment

February 25, 2019 | Blog Nearing the end of the first quarter of 2019, we find ourselves amid an industry in transition. So, we are offering up some thoughts on ways to raise the bar on customer satisfaction and service while … Continued

Customer Satisfaction Pays

February 12, 2019 | Blog Why does customer satisfaction (CSat) matter to utilities? Several of the leading experts in CSat have concluded that by having satisfied customers, utilities receive more favorable regulatory outcomes. In addition, CSat can be used as … Continued

Carey Kicks Off AMI Project

February 1, 2019 The Village of Carey Ohio’s Advanced Metering Infrastructure (AMI) project kicked off on Jan. 15, with American Municipal Power Inc. (AMP) and Hometown Connections Inc. (HCI) personnel visiting the village offices to cover the scope and timeline … Continued

Get Bids from Public Power’s Premier Insurance Program

For Broader Insurance Coverage at Lower Prices   February 2019 Low cost comprehensive insurance for public power is available through Hometown Connections partner, Marsh-Wortham Power Gen Insurance. Marsh-Wortham offers programs designed exclusively for members of the American Public Power Association. … Continued

Xcel Energy Garners AESP Award for Personalized Video Messaging Program by Apogee Interactive

Enhancing Customer Experience and Improving Brand Perception   On January 22, 2019, during the Association of Energy Service Professionals’ (AESP) 29th National Conference in San Antonio, Texas, Xcel Energy was recognized for outstanding achievement in customer engagement. Xcel Energy’s outbound … Continued

Apply for RP3 Status — It’s Easier than You Think

Hometown Connections Guides Applicants through Valuable Process   January 22, 2019 By Paul H. Allen, P.E. From May 1 through September 30, 2019, public power utilities may apply online for designation by the American Public Power Association’s Reliable Public Power Provider … Continued

Milsoft Releases New Upgrade for WindMil and LightTable Stand-Alone Users

Milsoft has released its latest Version 8.7.23 for both Stand-Alone Installers and E&O Enterprise Upgrades. WindMil customers with an active support contract will be able to download the upgrade directly from milsoft.com.  When you sign in, you will have access to the … Continued

BMU Strategic Plan Available Online

By MAX REINHART mreinhart@bryantimes.com Jan 4, 2019 The Bryan Board of Public Affairs approved a strategic plan for Bryan Municipal Utilities during its year-end session on Dec. 31 and the plan is now available to the public on the BMU … Continued

Firewalls Fall Short!

N-Sentinel finds threats that firewalls and antivirus software miss   January 2019 It is now 2019 and hackers today are creating sophisticated attacks that routinely slip through firewalls and then lie in wait on your networks, virtually invisible to antivirus … Continued

Vendor Expo – American Public Power Association Engineering & Operations Technical Conference

American Public Power Association’s Engineering & Operations Technical Conference Vendor Expo April 1-2, 2019 ● The Broadmore ● Colorado Springs, CO Network with Public Power Decision-Makers 450+ Engineering & operations professionals 180+ Utilities 35+ States Reserve Booth Space via Hometown … Continued

Reserve Your National Conference Booth through Hometown Connections

American Public Power Association’s National Conference & Public Power Expo Hometown Connections is arranging for our vendors to receive a discount for a 10’×10′ booth at American Public Power Association’s 2019 National Conference and Public Power Expo, June 7-12, Austin, TX. … Continued

Hometown Connections Annual Meeting 2019

Register Today. See You in Breckenridge. Hometown Connections Annual Meeting DoubleTree by Hilton Hotel Breckenridge, CO August 26-28, 2019 We look forward to welcoming our sales & marketing affiliates, vendor partners, and special guests to the DoubleTree Hilton Hotel in Breckenridge CO … Continued