Hometown Connections, Inc. (HCI) CEO and President Tim Blodgett is stepping down after more than 20 years at the municipal utility service provider. He announced on Thursday his intention to step down by the end of 2021. The HCI Board of Directors will begin a nationwide recruitment to fill the position.
Frost and Sullivan has recognized Apogee Interactive with the 2021 North American Technology Innovation Leadership Award for the North American Market. The prestigious award recognizes companies that shape the future of technology and its uses. Frost and Sullivan measures success by the degree to which a technology is leveraged and the successful introduction of high-tech solutions to answer customers’ most pressing needs, altering the industry or business landscape in the process.
As investments in renewable energy assets grow, few tasks are as critical to a project’s success as risk management. But it’s no longer as simple as purchasing an insurance product a single time. Sophisticated risk management increasingly requires thoughtful consideration and analysis of key risks throughout the life of a project or across a portfolio of assets.
You must stay close to your customers, especially now. Back by popular demand, a special year-end offer from Hometown Connections and GreatBlue Research will help your municipal utility learn firsthand what your customers need and expect. Place your order by December 31 and for the incredibly low fee of $3,850, you will receive a link to send to your customers to fill out a brief online survey.
On September 9, 2021, Hometown Connections, Inc. (HCI) published a Request for Quote (RFQ) REF#: HCI_MDR_VMS_RFQ_0827. HCI is soliciting quotes from qualified vendors offering Managed Detection and Response Solutions (MDR) & Vulnerability Management Systems (VMS) that meet the identified cybersecurity requirements of community-owned utilities. HCI seeks to partner with the selected vendor(s) to provide these solutions / systems.
Building a clean, actionable email list is key to cultivating a community of loyal members. Collecting email addresses and maintaining an updated email list can be a daunting task, but it is essential to sustain effective email campaigns. Email marketing is a proven way to nurture relationships and increase customer satisfaction, and engagement.
On August 30 at the 2021 Annual Conference in Fort Collins, Colorado, Hometown Connections announced award winners in recognition of their outstanding contributions to the organization and to community-owned utilities.
Federal and many state regulations require electric, water, wastewater, and gas utilities to establish an identity theft prevention program. Utilities must have policies and procedures in place to detect, prevent, and mitigate the theft of personal customer information. What does this mean for your community-owned utility? You must evaluate and address all of the ways people can open and access your customer accounts which contain personally identifiable information (PII). Failure to comply with these regulations puts your utility at risk of hefty financial penalties and potential civil lawsuits.
The success of the public power business model depends on utility managers receiving clear guidance from engaged and well-trained governing boards. A high-performing governing board can be one of the utility’s most valuable assets. To be successful, these officials must understand their responsibilities, stay current on industry challenges, and serve as ambassadors for public power by promoting the value of living and working in communities that deliver their own utility services.