Amid mounting U.S. concerns and warnings regarding the spread of COVID-19 (coronavirus), most of the employees of Milsoft Utility Solutions are working from home in accordance with CDC guidelines, the latest governmental recommendations, and applicable requirements. Milsoft’s unparalleled Customer Service and Support teams are ready and able as ever to help public power utilities use the Milsoft outage management and interactive voice response solutions to take calls and tend to the needs of public power customers throughout this difficult time.
Milsoft OMS/IVR Handling Influx of Customer Calls
Milsoft Utility Solutions is a marketing partner of Hometown Connections, Inc., public power’s utility services organization.
The Milsoft outage management system enables faster, more accurate detection and response to customer service interruptions ranging from individual outages to system-wide disturbances.
The Milsoft onsite and hosted interactive voice response (IVR) solutions eliminate busy signals, answer customer questions, assemble crews after hours, or alert customers of the outage status automatically via phone, text message, or email.
As so many community-owned utilities have found during local disasters of storms, fires, freezes, and other disruptive acts of nature, Milsoft’s Support and Service lines are fully staffed and on the job, as are trainers, remote installers, product developers, technical coders, and business personnel.
For more information on the utility engineering, operations, and customer support solutions from Milsoft, send an email to firstname.lastname@example.org.
For more information on the coronavirus, we recommend getting updates and advice directly from the CDC’s website: https://www.cdc.gov/coronavirus/2019-nCoV/index.html.
Milsoft Utility Solutions develops, sells and supports an Engineering and Operations (E&O) System for electric utility planning, analysis, operations and management. The Milsoft E&O System enables an electric utility to achieve optimum economy, efficiency, productivity, reliability, safety and customer service. The E&O System is founded upon a detailed model of a utility’s as-built, as-energized electric network and features a suite of seamlessly integrated software solutions with central operations data and workflow management. Visit www.milsoft.com.
About Hometown Connections, Inc.
Hometown Connections, Inc. is a national, non-profit utility services organization specializing in the unique challenges facing community-owned utilities. For more than 20 years, our expert team has helped over 900 utilities to modernize their processes and systems. Hometown Connections works with utilities of all sizes, facilitating access to technology and services from industry-leading companies and consultants. Hometown offers solutions to develop each area of the utility business: operations, cybersecurity, business strategy, customer care, finance, and workforce. Visit www.hometownconnections.com.