Opinion Surveys Reveal Actionable Customer Satisfaction Data, New Service Opportunities

February 2017

Since 2015, Hometown Connections has been working with GreatBlue Research to help public power utilities, joint action agencies, and other public power organizations obtain a thorough understanding of how customers perceive their utility and which services they are willing to purchase. Customer satisfaction data gathered by GreatBlue is helping utilities deliver services their customers want and value. The following are highlights of recent utility research projects conducted by GreatBlue, as well as customer service insights from industry experts.

FMPA Solar Survey Results Reveal Opportunity for Utility-Sourced Solar
The Florida Municipal Power Agency (“FMPA”) held a public meeting on Thursday, February 16, in which the agency shared the results of a solar survey conducted among the residential electric customers of ten of the city utilities that are FMPA members. Michael Vigeant, CEO of GreatBlue Research, presented the survey results to the FMPA board. The survey found that 71.7% of surveyed residents saw the need for solar, citing solar’s environmental and economic advantages. More info here.

Maine Water Announces Latest Customer Satisfaction Results
(Saco, Maine) Maine Water announced the results of its most recent customer satisfaction survey completed in November. An independent survey company, GreatBlue Research, contacted over 600 customers in all ten divisions of Maine Water, and found the overall satisfaction index is 92.4%. Read more.

Connecticut Water Announces Latest Customer Satisfaction Results
More than 90% of customers say they are satisfied with Connecticut Water Company (CWC). Those are the findings in the most recent survey of Connecticut Water Company customers conducted by an independent research firm. GreatBlue Research contacted over 1200 Connecticut Water customers across the state and found that the overall customer satisfaction index is 92.1%, up slightly from the previous survey. Read more.

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