Milsoft Utility Solutions

Highly regarded for a long and successful track record of service to public power, Milsoft offers a comprehensive set of applications that improves service reliability and keeps customers well informed about the status of the electric system and their individual accounts.

The easy-to-use Milsoft engineering and operations software suite integrates with the utility’s other data applications to boost utility performance:

• The Milsoft Outage Management System improves the utility’s ability to detect, evaluate, and manage service interruptions.
• The Milsoft onsite and hosted interactive voice response (IVR) solutions eliminate busy signals, answer customer questions, assemble crews after hours, or alert customers of the outage status automatically via phone, text message, or email.
• Milsoft Engineering Analysis gives utility employees tools to model and analyze the electric distribution network.
• The Milsoft Geographic Information System empowers employees to better visualize and manage assets and activities.
• Milsoft’s Field Engineering (aka staking) solution makes it easier for employees to design and document facilities through more accurate and paperless data.

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The Milsoft Communications solutions keep customers and employees informed and give customers the automated services they’ll value.

• The Milsoft onsite and hosted interactive voice response (IVR) solutions eliminate busy signals, answer customer questions, assemble crews after hours, or alert customers of the outage status automatically via phone, text message, email, and social media.
• Milsoft’s Automated Customer Service System (TeleLink®) handles common requests, enabling utility employees to devote more time to resolving challenging problems while providing a higher level of customer service.

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