Enhancing Customer Experience and Improving Brand Perception On January 22, 2019, during the Association of Energy Service Professionals’ (AESP) 29th National Conference in San Antonio, Texas, Xcel Energy was recognized for outstanding achievement in customer engagement. Xcel Energy’s outbound … Continued
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Oklahoma Electric Cooperative Puts Members in Control of their Energy Use
December 11, 2018 | Blog Building Stronger Relationships, Communicating Rates, Awareness of Programs and Services Problem: Since the onset of mandatory TOU rates in 2013, Oklahoma Electric Cooperative realized it was crucial to help members better understand their bills. Autumn … Continued
Performance Metrics Gone Wild!
November 5, 2018 | Blog I recently had a conversation with a utility executive who informed me of an unbelievable occurrence. He had discovered that customers calling the contact center questioning a high bill were being recommended to have an in-house … Continued
Searching for Revenue Enhancement? Look to Operational Efficiencies as Offset.
October 10, 2018 Many of our utility clients are searching for revenue enhancement. Most for profit and not for profit utilities desire to increase revenues as a means of increasing earnings or cash-flows. Promoting electric vehicles is definitely a beneficial … Continued
Apogee Builds Solutions to Move Utilities from EE and DR to Electrification
Helping Utilities Turn Challenges into Opportunities September 13, 2018 The team at Apogee Interactive has identified several significant challenges facing utilities today. Apogee’s utility visionaries have combined their insight to the energy industry with client feedback to create new … Continued
Email Marketing: Move Beyond Segmentation to Insight Driven Personalization
August 23, 2018 | Apogee Interactive Blog Good marketers know the importance of delivering the personalized experience customers expect. Personalized email campaigns begin with segmentation but in our data rich digital world we can now move one step further to one … Continued
Apogee Shares Wonders of Personalized Video Messaging
June 19, 2018 Municipals Embrace New Digital Engagement Methods Today at the American Public Power Association National Conference in New Orleans attended by more than 1200 municipal utility professionals, Apogee Interactive, Inc. shared the results of four years’ experience sending millions of personalized video … Continued
Lakeland Electric Is Transforming the Customer Relationship
With Interactive, Online Energy Management Tools March 2018 With advanced metering in place, Florida’s Lakeland Electric decided to leverage its data collection and management capabilities to help customers engage with the utility in meaningful and productive ways. The utility … Continued
Apogee Launches Envoy an Extensive Digital Engagement Platform for Utilities
Personalized Utility Communications Increases Customer Satisfaction by 16% Feb. 15, 2018 Apogee Interactive, Inc. announced their latest innovation, Envoy, a complete outbound communications platform for utility customer communications. This end-to-end digital engagement strategy includes personalized energy bill analysis videos, mid-cycle … Continued
Apogee Interactive Celebrates 25 Years Serving the Energy Industry
Major Milestone of Innovation & Leadership February 1, 2018 As 2018 dawns, Apogee Interactive (AI), Inc. proudly enters its twenty-fifth year of service to the energy utility industry. Part of that pride emanates from Navigant’s conclusion that Apogee was the … Continued