Performance Metrics Gone Wild!

November 5, 2018 | Blog I recently had a conversation with a utility executive who informed me of an unbelievable occurrence.  He had discovered that customers calling the contact center questioning a high bill were being recommended to have an in-house … Continued

Apogee Shares Wonders of Personalized Video Messaging

June 19, 2018 Municipals Embrace New Digital Engagement Methods Today at the American Public Power Association National Conference in New Orleans attended by more than 1200 municipal utility professionals, Apogee Interactive, Inc. shared the results of four years’ experience sending millions of personalized video … Continued

Lakeland Electric Is Transforming the Customer Relationship

With Interactive, Online Energy Management Tools   March 2018 With advanced metering in place, Florida’s Lakeland Electric decided to leverage its data collection and management capabilities to help customers engage with the utility in meaningful and productive ways. The utility … Continued