Customer Satisfaction Pays

February 12, 2019 | Blog Why does customer satisfaction (CSat) matter to utilities? Several of the leading experts in CSat have concluded that by having satisfied customers, utilities receive more favorable regulatory outcomes. In addition, CSat can be used as … Continued

Performance Metrics Gone Wild!

November 5, 2018 | Blog I recently had a conversation with a utility executive who informed me of an unbelievable occurrence.  He had discovered that customers calling the contact center questioning a high bill were being recommended to have an in-house … Continued

Apogee Shares Wonders of Personalized Video Messaging

June 19, 2018 Municipals Embrace New Digital Engagement Methods Today at the American Public Power Association National Conference in New Orleans attended by more than 1200 municipal utility professionals, Apogee Interactive, Inc. shared the results of four years’ experience sending millions of personalized video … Continued