Our Partner for Communications/IVR
Benefits of our Communications/IVR Systems
Milsoft Communications maximizes positive engagement with customers by delivering precise, versatile, interactive, and easy-to-use information automation tools. Through phone calls, texting, websites, and social media, customers can report outages, find out when power will be restored, receive notifications and alerts, choose bill payment options, ask questions about their bills and energy savings options, and schedule service.
During an outage, Milsoft’s Interactive Voice Response (IVR) system automatically answers the onslaught of calls while your team is free to focus on the power restoration effort. No one gets a busy signal.
With the Milsoft system automatically managing incoming calls, customer service representatives are available to update the IVR system with up-to-the-minute status messages. They can also use the IVR system to help automate processes like bill payment notices or disconnect warnings. With Milsoft’s PCI compliant bill payment, CSR’s can also be relieved of having to take payments on a one to one basis. The customer are able to pay on their own within a secured environment.
IVR capabilities help customers report outages and receive updates while utility staff focus on restoring power. Customers may access billing and service scheduling options through an intuitive and personal interface. Telephone, email and text messaging allow the utility to interact with customers 24/7.
Milsoft provides a hosted IVR solution for utilities that prefer not having IVR telephony on site. With no hardware and software to maintain, the in-house staff has more time and resources to support customers. Eliminate significant upfront capital equipment expenses and the risks of dealing with obsolescence and equipment depreciation with software as a service.
Milsoft’s Automated Customer Service System (TeleLink®) is a powerful tool for bolstering customer and employee satisfaction levels. Each day, employees spend hours on simple, repetitive tasks. With TeleLink handling common requests, utility employees can devote more time to resolving challenging problems while providing a higher level of customer service. send customers a variety of notifications ranging from planned outages to bill payment reminders. Let customers know when accounts are delinquent or if a load shedding and energy-saving plans are in effect. Emergencies also call for getting the word out fast, and there’s no faster way than through our Telelink software.
Misoft helping utilities handle influx of customer calls during difficult time.
Enhancements make it easy for customers to access outage info online.