Our Partner for Outage Management
Software (DisSPatch®) reports when a meter has lost power and pings meters to see how widespread an outage may be. Customers and employees receive notices and alerts. The system operator may use the Fault Locator feature to see what locations downstream could have faulted, resulting in faster crew response times. A Web Outage Viewer allows customers to access outage data easily and quickly.
IVR capabilities help customers report outages and receive updates while utility staff focus on restoring power. Customers may access billing and service scheduling options through an intuitive and personal interface. Telephone, email and text messaging allow the utility to interact with customers 24/7.
A hosted IVR solution that serves utilities that prefer not having IVR telephony on site.
WindMilMap® quickly and accurately captures and displays physical asset data and maps of the electric distribution system.
Enables the utility to design and document a line extension or other facility addition more easily, quickly and accurately in full integration with WindMilMap and other administrative systems.
Lets the utility model and analyze all of the elements of an electric distribution system in complete detail, phase-by-phase, balanced or unbalanced, all the way to each customer’s meter. WindMil includes voltage drop and power flow, short circuit and fault current, and arc flash hazard analysis.
Outage Management News
Misoft helping utilities handle influx of customer calls during difficult time.
Enhancements make it easy for customers to access outage info online.