SpryPoint, a leading provider of enterprise Software as a Service (SaaS) solutions to the utility industry, has agreed to work with Hometown Connections, Inc. (HCI) to promote a select menu of SpryPoint’s products and services to HCI’s utility affiliates. The announcement was made today by HCI’s interim CEO Marc Gerken and Ryan Cawley, a managing partner at SpryPoint.
Specifically, HCI will center its marketing efforts on SpryPoint’s Mobile Field Service and Work Orders and Asset Management modules. These two modules are key components of the company’s cloud-based platform designed to help utilities improve customer service and operations.
The SpryMobile Field Service module puts real-time data into the hands of field technicians who can receive and update service orders on a tablet, phone or laptop while in the field. When a service order is created or changed in the utility’s back office, field service technicians receive those updates in near real-time. When the order has been completed, the back-office staff is notified immediately.
SpryMobile’s Work Orders and Asset Management module provides a method of centralized work oversight to help utilities track, maintain and optimize their assets and equipment. Due to current supply chain issues, electric utilities see an increasing need to extend the life of vital system components. SpryMobile provides a streamlined process to manage preventive, corrective and ad-hoc work orders specific to individual assets or groups of assets.
We are extremely pleased to be able to showcase these utility solutions from SpryPoint,” Gerken said. “SpryPoint was chosen after a rigorous selection process.”
“Our public power affiliates are constantly looking for ways to improve customer satisfaction and operational efficiency,” Gerken added. “These products from SpryPoint can go a long way in helping in both areas.”
Cawley said, “The utility landscape is evolving and SpryPoint is excited to offer the first cloud native platform designed specifically for municipal utilities. Our team is very focused on delivering user friendly applications which enable mobility and make our customers’ lives easier. SpryMobile will help Hometown Connections’ affiliates improve customer satisfaction by making utility service more reliable and customer focused.”
HCI is a national non-profit utility services organization specializing in the unique challenges of community-owned utilities. The organization’s consultants and vendor partners provide an array of products and services as well as leadership training to citizen-owned utilities across the United States.
To learn more about SpryPoint, please visit https://sprypoint.com.