Amid mounting U.S. concerns and warnings regarding the spread of COVID-19 (coronavirus), most of the employees of Milsoft Utility Solutions are working from home in accordance with CDC guidelines, the latest governmental recommendations, and applicable requirements. Milsoft’s unparalleled Customer Service and Support teams are ready and able as ever to help public power utilities use the Milsoft outage management and interactive voice response solutions to take calls and tend to the needs of public power customers throughout this difficult time.
Formed in 1889, ALP Utilities in Alexandria, Minnesota is among the oldest electric utilities in the nation and well known today for delivering excellent electric, water, and business communications services. Yet, the organization faces many of the same infrastructure, financial, customer engagement, energy resources, and workforce issues as utilities across the U.S. As a new general manager determined to unify his board and staff on the future direction of ALP Utilities, Ted Cash launched in 2019 a five-year strategic planning process. He and his public power peers at Provo Power and the Kentucky Municipal Energy Agency chose as their strategic plan facilitator Hometown Connections, Inc., the non-profit utility services organization specializing in the unique challenges facing community-owned utilities.
As explained in this excerpt from the February 2020 issue of GreatBlue Point of View, the vast majority of public power customers nationwide say it is important to them that their electric utility is community owned.
Hometown Connections, Inc. has released a Request for Proposal (RFP) for the acquisition of an additional advanced metering infrastructure (AMI) solution and/or meter data management system (MDMS) to add to our suite of products and services and provide expanded options to public power utilities. Hometown envisions that a community-owned utility or joint action agency may choose either our existing turnkey managed AMI solution or a new managed solution resulting from this RFP.
In this blog by Sagewell, Hometown’s partner for EV load management solutions, you’ll learn how variability in factory and dealer lease discounts may mean state sponsored EV cash rebate programs are too costly and unnecessary. State-run EV marketing campaigns could cost less and be more effective in the promotion of EV adoption.
Committed to supporting the customer survey requirements of community-owned utilities, GreatBlue Research is sharing insights into the world of market research. In excerpts below from the January 2020 issue of GreatBlue Point of View, you will learn what “margin of error” in polling means and why conducting customer surveys by telephone continues to be relevant.
To meet the growing needs of community-owned utilities, Apogee Interactive has expanded its customer engagement platform to include robust marketing automation features such as text-to-speech for its popular personalized video bill explanation services and EVs/solar added to the digital home energy profile service. The article below explains all the ways Apogee has enhanced its outbound communications and turnkey digital marketing services. Apogee is the public power industry’s Hometown Connections preferred provider for Customer Engagement.