Schedule Your RP3 Check Up

December 2018 The 2019 application window will open soon for designation by the American Public Power Association’s Reliable Public Power Provider (RP3) program. The RP3 program recognizes utilities for high proficiency in reliability, safety, workforce development, and system improvement. On staff at Hometown … Continued

Performance Metrics Gone Wild!

November 5, 2018 | Blog I recently had a conversation with a utility executive who informed me of an unbelievable occurrence.  He had discovered that customers calling the contact center questioning a high bill were being recommended to have an in-house … Continued

How Municipalities Can Benefit from Market Research

September 27, 2018   Market research can help drive strategic planning efforts for municipalities as well as the development and implementation of new programs and services. When municipalities understand how residents feel about particular topics or issues they can develop … Continued

8 Steps to Cyber Readiness for Public Power

The American Public Power Association September 4, 2018 Designate a cybersecurity lead. This person can help to establish cybersecurity protocols and manage information sharing. Assess your risk. Evaluate your utility’s cyber risks, vulnerabilities, resiliency, and capabilities with a tool such as … Continued

IPKeys and ElectSolve Accelerate Growth Strategies with the Synergistic Merger of Secure Demand Response and Meter Data Management Platforms for the Public Power and Rural Electric Cooperatives Sectors

October 17, 2018 IPKeys Power Partners (IPKeys) announced today the completion of the merger and acquisition of ElectSolve Technologies & Services, Inc. (ElectSolve), the public power sector leader in Meter Data Management (MDM) with over 5 million Advanced Meter Infrastructure … Continued