How Do We Do This?

The Hometown Connections model to utility modernization addresses: leadership alignment with the governing body towards a strategic direction requirements for the utility to be a high-performing organization By Patty Cruz April 2019 Recently, I attended a Board meeting focused on the … Continued

Understand Your Leadership at Work

Hometown Connections workshop teaches employees to apply their individual strengths, passions, and work styles to benefit the organization By Patty Cruz March 2019 Leadership training can sound like a nebulous concept. To have a lasting and fruitful impact, it should … Continued

When AMI Goes Wrong

How to Avoid Common Hurdles When Deploying Advanced Metering System By Al Weber, Vice President of Business Development, Hometown Connections, Inc. March 2019 The advantages of AMI are many. Advanced metering infrastructure helps utilities manage outages, service calls, distribution system … Continued

Customer Satisfaction Pays

February 12, 2019 | Blog Why does customer satisfaction (CSat) matter to utilities? Several of the leading experts in CSat have concluded that by having satisfied customers, utilities receive more favorable regulatory outcomes. In addition, CSat can be used as … Continued

Carey Kicks Off AMI Project

February 1, 2019 The Village of Carey Ohio’s Advanced Metering Infrastructure (AMI) project kicked off on Jan. 15, with American Municipal Power Inc. (AMP) and Hometown Connections Inc. (HCI) personnel visiting the village offices to cover the scope and timeline … Continued