Customer Satisfaction Pays

February 12, 2019 | Blog Why does customer satisfaction (CSat) matter to utilities? Several of the leading experts in CSat have concluded that by having satisfied customers, utilities receive more favorable regulatory outcomes. In addition, CSat can be used as … Continued

Carey Kicks Off AMI Project

By Jared Price – vice president of IT and chief technology officer, American Municipal Power, Inc. February 1, 2019 The Village of Carey’s Advanced Metering Infrastructure (AMI) project kicked off on Jan. 15, with AMP visiting the village offices to … Continued

Firewalls Fall Short!

N-Sentinel finds threats that firewalls and antivirus software miss   January 2019 It is now 2019 and hackers today are creating sophisticated attacks that routinely slip through firewalls and then lie in wait on your networks, virtually invisible to antivirus … Continued