With much focus on rates and reliability, changes in the industry, customer demands, and juggling responsibilities, we often find ourselves working reactively. You may be overlooking the value of better managing the “business” of your utility. Inefficient and ineffective foundational business practices can make your utility vulnerable to significant operational, financial, strategic, and reputational risks. Hometown Connections can conduct a Business Operations Assessment to help you determine how to address misalignments across the organization which may be hindering the success and full potential of your utility.
With all the current challenges municipal utilities face, we are spending much of our time fighting fires. But by neglecting to pay sufficient attention to basic business operations, your team can become overly stressed and less able to function collaboratively. Cumbersome foundational business practices can make work harder, ultimately impacting customer satisfaction and employee retention.
We Look Under The Hood
The Business Operations Assessment from Hometown Connections brings clarity to a wide array of potential issues. Our team will:
- Identify gaps, redundancies, and collaboration opportunities across the organization or in specific departments.
- Identify risks in areas such as regulatory compliance, safety, security, finance, human resources, customer service, power supply, and distribution system operations.
- Identify technology management, maintenance, and integration gaps.
We prioritize your risks and provide detailed guidance on how to better align people, processes, and technology. As a result, your utility will be better able to collaborate, work proactively, maintain an effective workforce, integrate or implement technologies, launch new services, and adapt to changing customer expectations to better serve your community.
Find Out How We Can Help You
Hometown Connections, Inc., is a non-profit utility services organization specializing in the unique challenges of community-owned utilities. Our expert management consultants and network of leading industry suppliers will help you make the right business decisions. Let’s talk about what’s happening at your utility and how Hometown Connections can help. Send an email to firstname.lastname@example.org.