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Lakeland Electric Is Transforming the Customer Relationship
Learn More: Lakeland Electric Is Transforming the Customer RelationshipWith Interactive, Online Energy Management Tools With advanced metering in place, Florida’s Lakeland Electric decided to leverage its data collection and management capabilities to help customers engage with the utility in meaningful and productive ways. The utility selected the web-based energy analysis, education, and engagement platform, EMPOWER, from Apogee Interactive to transform its relationship with customers.
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Paducah Power Completes Strategic Planning Sessions
Learn More: Paducah Power Completes Strategic Planning SessionsPaducah Power System board members and staff wrapped up their strategic planning process Thursday, identifying several priorities and goals. The process began in November and was facilitated by Steve VanderMeer, senior vice president with Hometown Connections, the utility services subsidiary of the American Public Power Association.
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Customer Surveys Provide Roadmap for Public Power’s Future
Learn More: Customer Surveys Provide Roadmap for Public Power’s FutureThe changing electric industry landscape has compelled many public power utilities to take a more in-depth look at how satisfaction and preferences are changing among their customers. Two public power organizations, ElectriCities of North Carolina and Turlock Irrigation District in California, took on customer survey projects in 2017, working through GreatBlue Research.
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Navajo Tribal Utility Authority Focuses on Customer Service As Strategic Pillar
Learn More: Navajo Tribal Utility Authority Focuses on Customer Service As Strategic PillarFor Walter W. “Wally “Haase, becoming the general manager ten years ago of the Navajo Tribal Utility Authority meant tackling issues little known to him and to the rest of public power. With a vast and imposing physical landscape inhabited largely by impoverished citizens, the Navajo Nation needed greatly expanded and more reliable utility services.…
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Pennsylvania’s Berlin Borough Breaks Ground on Distributed Generation Project
Learn More: Pennsylvania’s Berlin Borough Breaks Ground on Distributed Generation ProjectThe official groundbreaking for Berlin Borough’s multi-million-dollar generation project with PowerSecure was held Oct. 4, 2016, near the Pennsylvania municipality’s substation. The diesel generators, which will be able to provide 3.75 megawatts of electricity for peak load shaving, should be operational by Dec. 1. The Borough of Berlin serves approximately 1,150 electric customers. It buys wholesale…
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Holyoke Gas & Electric Turns to Distributed Generation for Backup Emergency Power & Peak Load Reduction
Learn More: Holyoke Gas & Electric Turns to Distributed Generation for Backup Emergency Power & Peak Load ReductionMassachusetts-based public power utility Holyoke Gas & Electric (HG&E) is utilizing a PowerSecure Distributed Generation (DG) unit comprised of two natural gas engines to provide backup emergency power for the utility’s control center and to help manage peak load demand. The public power utility commissioned the distributed generation unit in late 2015 and the engines, which…
