Deliver the high level of service and new programs your customers demand with Customer Care solutions from Hometown Connections. Provide accurate billing and quick response to customer inquiries, distribute outbound personalized communications to customers, and let customer research drive utility program design.
For more than 100 years, public power utilities have been renown for delivering personal service to the customers in their communities, but today’s smart phone world has changed forever the way customers expect to interact with their utility. Customers are online all of the time, searching for information, buying products and services, and sharing opinions.
Citizens served by community-owned utilities expect 24/7 access to detailed information about their accounts and energy savings opportunities. They are looking for new utility services supporting rooftop solar, electric vehicles, and other energy innovations. Hometown Connections provides partners and training for utility personnel to establish a culture of excellence in customer service across the organization.
Customer Engagement
Apogee Interactive is the leading provider of web-based energy analysis and customer engagement software for utilities. Apogee’s digital engagement platform delivers on-line and outbound proactive, personalized communication to consumers.
Market Research
GreatBlue Research provides customer satisfaction, employee satisfaction, product awareness/interest, and other market research services. Their subscription service offered through the American Public Power Association provides online access to industry trends and consumer preferences, habits, and expectations.
Lakeland Electric is advancing our customer’s knowledge, choice, and involvement through technology. The new analytical tools on our website allow us to introduce our customers to the utility of the future and empower them to be the energy consumers of the future.
— Dave Kus, Assistant General Manager of Customer Service at Lakeland Electric
Why You Should Choose Hometown Connections
Based on 20+ years of working with municipal utilities and their governing boards, Hometown Connections believes that nurturing customer relationships is as critical to the utility’s success as keeping services online. Hometown staff and partners work to:
- Focus on excellence in customer service for municipal utilities
- Retain the support and goodwill of the communities they serve
