Much in our industry is changing rapidly. Retail customers increasingly will generate their own power and at times put it on our grids. How do we develop the new business models this requires? Should we be launching EV charging or other new services? How do we attract and retain the highly-skilled workforce the market demands?…

Deliver the high level of service and new programs your customers demand with Customer Care solutions from Hometown Connections. Provide accurate billing and quick response to customer inquiries, distribute outbound personalized communications to customers, and let customer research drive utility program design. For more than 100 years, public power utilities have been renown for delivering personal service to…

Outsmart cybercriminals targeting utility networks, stealing customer records, and freezing utility databases for ransom with cybersecurity solutions from Hometown Connections. Every utility faces grave cybersecurity threats from sophisticated and relentless bad actors searching for ways to disrupt the delivery of electric, gas, water, and waste water services. To help community-owned utilities protect their operations and…

Offer time-of-use ratemaking, maintain comprehensive and affordable insurance programs, and manage wholesale power requirements successfully with utility finance solutions from Hometown Connections. We partner with companies that understand and design financial services for the public sector of the utility marketplace. For community-owned utilities, effective financial system design and risk management serve as critical underpinnings to…

Community-owned utilities strive to meet the complex demands of today’s customers: reduction in the frequency and duration of power outages, online payment options, ability to access account information and system status reports, better management of electricity consumption, and reduced costs. They also want their utility to support the use of solar energy, electric vehicles, battery…

Unleash Your Team’s Talents on What Matters Most With a vast number of changes, challenges and choices facing public power utilities today, it has never been more important for utility leaders to do three things: These are the essential outcomes of effective strategic planning, according to Mark McCain, Executive Consultant/Strategic Planning for Hometown Connections, Inc.…

The people who work for community-owned utilities are the industry’s most important asset. Hometown Connections provides: to keep utilities functioning at the highest level. Leverage HR provides Leadership Development, Organizational Effectiveness and Diversity & Inclusion solutions to enable your organization to unlock performance and innovation in your workforce. Strengthening the ability to attract, develop, and…