Much in our industry is changing rapidly. Retail customers increasingly will generate their own power and at times put it on our grids. How do we develop the new business models this requires? Should we be launching EV charging or other new services? How do we attract and retain the highly-skilled workforce the market demands? What are the steps for delivering the customer service excellence and automation consumers expect? Does the community-owned utility have the people, processes, technology, and finances to deal with all of the industry changes today and far into the future? In short, how do we do this?
Hometown Connections provides community-owned utilities with the strategic planning tools and confidence to thrive in this exciting yet complex environment.
Organizational Transformation
Hometown Connections works closely with governing bodies, executives, and staff from scores of utilities across the United States with the common goal of strengthening public utilities and the value they bring to their local communities.
Board Governance
Hometown Connections helps public utility governing boards and city council members be stewards of the community-owned utility. Hometown provides briefings on industry conditions, explains the roles and responsibilities of governing officials, and delivers training on how to work effectively with staff, be the voice of the customer, and measure for success.
Why You Should Choose Hometown Connections
Hometown Connections’ sole purpose is to:
- Help community-owned utilities make the right business strategy and technology investment decisions
- Identify utility management best practices and fine tune your strategic planning and governance development
- Partner with experts in deploying utility technologies in cost-effective and high impact ways
- Ensure your success far into the future
