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How Can Your Utility Help Customers During the COVID-19 Pandemic?
Learn More: How Can Your Utility Help Customers During the COVID-19 Pandemic?During the challenging time of the COVID-19 pandemic, it is imperative to understand the thoughts, opinions, and sentiments of your customers so you can better prepare to meet their needs. As we begin to return to a “new normal”, it is important to understand how your utility will operate in the coming months, and how…
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Webinar Series on The True Costs of Cyber Crime: Cyber Risk Management for Public Power
Learn More: Webinar Series on The True Costs of Cyber Crime: Cyber Risk Management for Public PowerUnderstand the cyber threat landscape, learn how to estimate the true financial costs of a cyber crime, and get tips on building your budget and risk management strategies. Register for this two-part webinar series to be held in June 2020 by the American Public Power Association Academy. Speakers include representatives from Acumen and Marsh Wortham Power…
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Apogee Helps Utilities Ease the Impact of COVID-19 with Proactive Messaging
Learn More: Apogee Helps Utilities Ease the Impact of COVID-19 with Proactive MessagingUtilities using Apogee’s ENVOY proactive messaging platform are seeing extraordinary results. The platform’s communication channels include personalized video bill explanations, text, and email messages that inform customers of payment options, financial assistance programs, low and no-cost ways to save, and rate options. What makes the messaging captivating is each message is composed using the customer’s…
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Urgent Cyber Risk Report for Community-Owned Utilities
Learn More: Urgent Cyber Risk Report for Community-Owned UtilitiesFor cyber criminals and the organizations they are targeting, it’s the wild west out there. The scourge of COVID-19 is driving workers to log in from home and widening the utility attack surface even further. Community-owned utilities are victims of ransomware and other attacks at an alarming rate. As part of their cybersecurity risk management…
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Branndon Kelley Brings Utility Technology Management Expertise To Hometown Connections Board of Directors
Learn More: Branndon Kelley Brings Utility Technology Management Expertise To Hometown Connections Board of DirectorsA visionary leader of public power technology management, Branndon Kelley of American Municipal Power, Inc. (AMP) has joined the Board of Directors of Hometown Connections, Inc. AMP is one of six joint action agencies that co-own Hometown Connections. Mr. Kelley is AMP’s Senior Vice President of Technology & Chief Information Officer and AMP’s representative on the…
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Protect Your Utility from COVID-19 Phishing Attacks with Support of Acumen
Learn More: Protect Your Utility from COVID-19 Phishing Attacks with Support of AcumenCyber criminals are trying to leverage the COVID-19 emergency by sending out “phishing” attacks that lure internet users to click on malicious links or files. Through emails with phony pledges for health information, hackers are gaining access to sensitive data. Acumen is deploying remote cybersecurity services to help community-owned utilities protect against these dangerous COVID-19 phishing…
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Measure Utility Customer Needs During COVID-19 through Survey by GreatBlue Research
Learn More: Measure Utility Customer Needs During COVID-19 through Survey by GreatBlue ResearchTo help community-owned utilities design their COVID-19 response, GreatBlue Research has developed a low-cost digital research solution to effectively and efficiently gather insights directly from customers.
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Weather the COVID-19 Energy Market Storm with Risk Management Services by The Energy Authority
Learn More: Weather the COVID-19 Energy Market Storm with Risk Management Services by The Energy AuthorityUtility markets are seeing substantial changes in load characteristics and energy prices as the COVID-19 pandemic continues. The Energy Authority (TEA) is helping community-owned utilities develop risk management strategies that will offset the current volatility in wholesale energy markets.
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Engineering Consulting Services by Acumen Enhance IT/OT Systems for Public Power
Learn More: Engineering Consulting Services by Acumen Enhance IT/OT Systems for Public PowerExpanding the scope of services offered to public power systems, Acumen is helping municipal utilities maximize the return on their operations technology (OT) investments and optimize operations. Acumen’s technical knowledge and real-world utility expertise in IT/OT engineering provides vital support to utility personnel.
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How Can We Help?
Learn More: How Can We Help?We know this a stressful and critical time for all Public Utilities and their customers. This pandemic hits home for every one of us, and we are dedicated to working together to help public utility communities recover and move forward. While we have all been focused on managing during COVID-19 developments, assessing future business scenarios…
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Utility Customers Give High Marks to Text Messaging about Energy Usage by Apogee Interactive
Learn More: Utility Customers Give High Marks to Text Messaging about Energy Usage by Apogee InteractiveThrough its work with Apogee Interactive, Horry Electric Cooperative has achieved unprecedented success engaging its members with Short Message Service (SMS) or text messaging. Located on the South Carolina coast and serving 85,543 members, Horry EC is among the State’s fastest growing residential communities. With a goal of engaging members in an ongoing dialogue about…
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COVID-19: Evolving Insurance and Risk Management Implications
Learn More: COVID-19: Evolving Insurance and Risk Management ImplicationsThe COVID-19 pandemic raises many issues for both insureds and insurers. As events continue to unfold, organizations should work closely with their advisors and counsel to address their myriad concerns. In a new report, COVID-19: Evolving Insurance and Risk Management Implications, Marsh provides an overview of some of the key coverage, claims, and risk management…
