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More on the Fundamentals of Customer Research
Learn More: More on the Fundamentals of Customer ResearchThe industry’s leading provider of customer research for community-owned utilities, GreatBlue Research is sharing insights into the world of market research. In excerpts below from the February 2020 issue of GreatBlue Point of View, you will learn about common “sampling” options and why digital surveys are popular.
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Apogee’s Online Energy Advisor Platform Now Available To All Public Power Customers
Learn More: Apogee’s Online Energy Advisor Platform Now Available To All Public Power CustomersThrough a group purchasing program for joint action agencies, Apogee Interactive’s acclaimed Energy Advisor online energy audit and digital engagement platform is now available to public power utilities of all sizes and budgets.
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Strategic Plans Unite Utility Staff and Leadership Through Shared Roadmap for Change
Learn More: Strategic Plans Unite Utility Staff and Leadership Through Shared Roadmap for ChangeFormed in 1889, ALP Utilities in Alexandria, Minnesota is among the oldest electric utilities in the nation and well known today for delivering excellent electric, water, and business communications services. Yet, the organization faces many of the same infrastructure, financial, customer engagement, energy resources, and workforce issues as utilities across the U.S. As a new…
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Charise Swanson Brings Expertise in Utility Leadership & Strategy to Hometown Connections
Learn More: Charise Swanson Brings Expertise in Utility Leadership & Strategy to Hometown ConnectionsA highly-recognized specialist in utility change management, Charise M. Swanson has joined the staff of Hometown Connections, Inc., as Vice President of Client Services.
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Do Customers Actually Care if Their Electric Utility is Classified as ‘Community Owned’?
Learn More: Do Customers Actually Care if Their Electric Utility is Classified as ‘Community Owned’?As explained in this excerpt from the February 2020 issue of GreatBlue Point of View, the vast majority of public power customers nationwide say it is important to them that their electric utility is community owned.
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Hometown Connections Soliciting AMI Managed Solution Proposals
Learn More: Hometown Connections Soliciting AMI Managed Solution ProposalsHometown Connections, Inc. has released a Request for Proposal (RFP) for the acquisition of an additional advanced metering infrastructure (AMI) solution and/or meter data management system (MDMS) to add to our suite of products and services and provide expanded options to public power utilities. Hometown envisions that a community-owned utility or joint action agency may…
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Understanding the Fundamentals of Utility Customer Research
Learn More: Understanding the Fundamentals of Utility Customer ResearchCommitted to supporting the customer survey requirements of community-owned utilities, GreatBlue Research is sharing insights into the world of market research. In excerpts below from the January 2020 issue of GreatBlue Point of View, you will learn what “margin of error” in polling means and why conducting customer surveys by telephone continues to be relevant.
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Apogee Expands Engagement Platform to Help Utilities Build Strong Customer Relationships
Learn More: Apogee Expands Engagement Platform to Help Utilities Build Strong Customer RelationshipsTo meet the growing needs of community-owned utilities, Apogee Interactive has expanded its customer engagement platform to include robust marketing automation features such as text-to-speech for its popular personalized video bill explanation services and EVs/solar added to the digital home energy profile service. The article below explains all the ways Apogee has enhanced its outbound…
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Deploy Microgrids to Give Your Community the Benefits of Distributed Generation
Learn More: Deploy Microgrids to Give Your Community the Benefits of Distributed GenerationPowerSecure, a Hometown Connections Partner, is a pioneer in developing distributed energy systems and in the integration of multiple energy resources for advanced microgrid deployments. Over its 19-year history, PowerSecure has managed over 2GW of installed microgrids.
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Public Power Leaders are Responsible for Cybersecurity and Risk Management – How Safe are You?
Learn More: Public Power Leaders are Responsible for Cybersecurity and Risk Management – How Safe are You?As executive management, the board of directors for public power utilities has two key responsibilities – the fiscal health of your utility and risk management for it. Among the biggest threats to both fiscal health and the management of risks today are cyberattacks. Knowing you are well protected from such threats usually falls on your…
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Interim Executive Rights the Ship for Smooth Sailing Ahead
Learn More: Interim Executive Rights the Ship for Smooth Sailing AheadWhen facing a senior management transition in its Electric Department, officials for the Town of Ashland, New Hampshire, searched for support from an experienced public power industry professional. They turned to a recently retired general manager working under a six-month interim contract arranged by MFP-Connect™, a leader in recruitment for the electric, natural gas, and…
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Municipals Build Stronger Customer Relationships Using Personalized Messaging
Learn More: Municipals Build Stronger Customer Relationships Using Personalized MessagingAt a recent industry conference, Apogee Interactive’s Executive Vice President, Jim Malcom shared how utilities are engaging customers using personalized outbound communications. Apogee is the public power industry’s Hometown Connections preferred provider for Customer Engagement.
