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Understand Your Leadership at Work
Learn More: Understand Your Leadership at WorkHometown Connections workshop teaches employees to apply their individual strengths, passions, and work styles to benefit the organization, by Patty Cruz Leadership training can sound like a nebulous concept. To have a lasting and fruitful impact, it should involve much more than how to motivate and supervise the work of others. Today’s best leadership training…
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When AMI Goes Wrong
Learn More: When AMI Goes WrongHow to Avoid Common Hurdles When Deploying Advanced Metering System The advantages of AMI are many. Advanced metering infrastructure helps utilities manage outages, service calls, distribution system maintenance, and other key operations much more efficiently. AMI enables utilities to connect and disconnect meters remotely. It helps utilities offer customers innovative new services such as mobile…
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Moving Beyond Engagement Toward Empowerment
Learn More: Moving Beyond Engagement Toward EmpowermentNearing the end of the first quarter of 2019, we find ourselves amid an industry in transition. So, we are offering up some thoughts on ways to raise the bar on customer satisfaction and service while addressing some of the most pressing issues faced by utilities today.
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Customer Satisfaction Pays
Learn More: Customer Satisfaction PaysWhy does customer satisfaction (CSat) matter to utilities? Several of the leading experts in CSat have concluded that by having satisfied customers, utilities receive more favorable regulatory outcomes. In addition, CSat can be used as both an offensive and defensive strategy. From the offensive perspective, satisfied customers are more likely to buy more products and…
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MPUA Offers Cybersecurity Monitoring Services to Members
Learn More: MPUA Offers Cybersecurity Monitoring Services to MembersThis article presents excerpts from a brochure describing MPUA’s cybersecurity program for members. Download the full brochure here. MPUA is a not-for-profit service organization representing municipally-owned utilities in Missouri, Arkansas, and Kansas. The utility industry has become increasingly aware of cybersecurity threats. In response, MPUA/MJMEUC launched a Cybersecurity Initiative to offer monitoring services that protect our…
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Carey Kicks Off AMI Project
Learn More: Carey Kicks Off AMI ProjectThe Village of Carey Ohio’s Advanced Metering Infrastructure (AMI) project kicked off on Jan. 15, with American Municipal Power Inc. (AMP) and Hometown Connections Inc. (HCI) personnel visiting the village offices to cover the scope and timeline of the project. As reported by AMP’s Jared Price, Vice President of IT and Chief Technology Officer, the…
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Apply for RP3 Status — It’s Easier than You Think
Learn More: Apply for RP3 Status — It’s Easier than You ThinkFrom May 1 through September 30, 2019, public power utilities may apply online for designation by the American Public Power Association’s Reliable Public Power Provider (RP3) program. As a career public power professional involved in the program since its founding in 2005, I can attest to the value of the RP3 designation and reassure potential applicants about…
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Al Weber Brings Public Power Smart Grid Sales Expertise to Staff of Hometown Connections
Learn More: Al Weber Brings Public Power Smart Grid Sales Expertise to Staff of Hometown ConnectionsA highly recognized smart grid sales executive with demonstrated leadership success in the utilities market, Al Weber has joined the staff of Hometown Connections as Vice President, Business Development. He has a long and acclaimed track record of managing complex system and software partnerships, product development, market development, account closings, contract negotiations, and project delivery.
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10 Types of Cyber Attack Electric Utilities Suffered in 2018
Learn More: 10 Types of Cyber Attack Electric Utilities Suffered in 2018The following synopsis are paraphrased and anonymized for the protection of the utilities and their customers. These are real attacks that have happened since 2016 that were either reported or known to companies like us. The list has been kept to just 10. With these real-life examples, we have tried to show the type and…
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Twenty Years and Counting
Learn More: Twenty Years and CountingHometown Connections Prepares for Next Phase of Service to Public Power, By Tim Blodgett, President & CEO, Hometown Connections, Inc. Celebrating 20 years of service to public power, Hometown Connections has in place a new ownership structure providing the resources to expand into managed technology solutions and other new services. Hometown Connections is poised to help…
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Realize a Complete End-to-End Solution with Holistic Approach to Cyber Risk Management
Learn More: Realize a Complete End-to-End Solution with Holistic Approach to Cyber Risk ManagementWith relevant insights, Acumen’s Cyber Security and Risk Management Consultants can provide any level of guidance for risk management. Acumen’s goal is to help public power utilities understand cyber risk and develop strategies and frameworks that support sustainable solutions and with knowledge-transfer for you and the utility.
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N.C. Cooperative Biogas Microgrid Powers Hog Farm and Nearby Homes
Learn More: N.C. Cooperative Biogas Microgrid Powers Hog Farm and Nearby HomesSouth River Electric Membership Corporation and North Carolina’s Electric Cooperatives, in partnership with Butler Farms, recently celebrated the completion of a first-of-its-kind biogas microgrid. PowerSecure, selected by project owners to engineer, construct and design components of the microgrid, participated in the celebration event.
