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Reduce Your Compliance Burden
Learn More: Reduce Your Compliance BurdenFederal regulatory compliance obligations are complex and time-consuming. Minimize your utility’s workload and risk profile by bringing in Acumen to meet your obligations for NERC Critical Infrastructure Protection (CIP), NERC Operations & Planning (O&P), NIST Cybersecurity, and Privacy regulations.
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N-Dimension Partners with EMC to Deliver New Cyber Threat Protection Solution for Manufacturers
Learn More: N-Dimension Partners with EMC to Deliver New Cyber Threat Protection Solution for ManufacturersN-Dimension Solutions, a market leading Managed Detection and Remediation Services (MDR) provider with innovative solutions protecting IIoT, IoT, IT and OT networks from cyber threats, has launched a new version of its market leading N-Sentinel Suite, N-Sentinel Cyber Threat Detector, that meets specific criteria for manufacturing plants to help them reduce risk from cyber threats.…
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Utility Success Begins and Ends with Engaged Employees
Learn More: Utility Success Begins and Ends with Engaged EmployeesGreatBlue is offering a summer research special — Digital Employee Surveys! Make your Employees your #1 Priority in 2019 As the utility industry continues to evolve, it is imperative to ensure your organization is evolving too. Technology trends, training and succession planning, and overall employee satisfaction are essential to ensure your utility is progressing to meet the ever-changing needs of…
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Improve Recovery of Assets Damaged by Automobiles with Exclusive Public Power Discount
Learn More: Improve Recovery of Assets Damaged by Automobiles with Exclusive Public Power DiscountMarsh Wortham Power Gen Insurance, in partnership with Claim Strategies, is offering an exclusive discount to members of the American Public Power Association on a unique Third Party Recovery Program. Marsh Wortham’s typical recovery rate of 20% is being reduced to just 15% exclusively for public power systems. This offer is only good through 12/31.…
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Traditional Customers Cost More Than You Think!
Learn More: Traditional Customers Cost More Than You Think!Have you ever thought what “traditional” customers cost their energy providers? Traditional customers are those that barely interact with their utility. In fact, this happens once every month when the bill arrives or when something is not right, and it is time to complain. These customers find that spending time interacting with their energy provider is…
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Rate Structure Survey Results Presented at the RPU Board Meeting
Learn More: Rate Structure Survey Results Presented at the RPU Board MeetingThe Rochester Public Utility Board was presented with the rate structure survey results at the April Board Meeting by representatives from GreatBlue Research. The purpose of the survey was to identify customer views and preferences with regards to the residential rate structure, energy conservation, knowledge and perception of electrification, preferred methods of communication, overall expectations…
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How Do We Do This?
Learn More: How Do We Do This?The Hometown Connections model to utility modernization addresses:
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Understand Your Leadership at Work
Learn More: Understand Your Leadership at WorkHometown Connections workshop teaches employees to apply their individual strengths, passions, and work styles to benefit the organization, by Patty Cruz Leadership training can sound like a nebulous concept. To have a lasting and fruitful impact, it should involve much more than how to motivate and supervise the work of others. Today’s best leadership training…
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When AMI Goes Wrong
Learn More: When AMI Goes WrongHow to Avoid Common Hurdles When Deploying Advanced Metering System The advantages of AMI are many. Advanced metering infrastructure helps utilities manage outages, service calls, distribution system maintenance, and other key operations much more efficiently. AMI enables utilities to connect and disconnect meters remotely. It helps utilities offer customers innovative new services such as mobile…
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Moving Beyond Engagement Toward Empowerment
Learn More: Moving Beyond Engagement Toward EmpowermentNearing the end of the first quarter of 2019, we find ourselves amid an industry in transition. So, we are offering up some thoughts on ways to raise the bar on customer satisfaction and service while addressing some of the most pressing issues faced by utilities today.
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Customer Satisfaction Pays
Learn More: Customer Satisfaction PaysWhy does customer satisfaction (CSat) matter to utilities? Several of the leading experts in CSat have concluded that by having satisfied customers, utilities receive more favorable regulatory outcomes. In addition, CSat can be used as both an offensive and defensive strategy. From the offensive perspective, satisfied customers are more likely to buy more products and…
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MPUA Offers Cybersecurity Monitoring Services to Members
Learn More: MPUA Offers Cybersecurity Monitoring Services to MembersThis article presents excerpts from a brochure describing MPUA’s cybersecurity program for members. Download the full brochure here. MPUA is a not-for-profit service organization representing municipally-owned utilities in Missouri, Arkansas, and Kansas. The utility industry has become increasingly aware of cybersecurity threats. In response, MPUA/MJMEUC launched a Cybersecurity Initiative to offer monitoring services that protect our…
