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Top 10 Cybersecurity Considerations For Community-owned Utilities
Learn More: Top 10 Cybersecurity Considerations For Community-owned UtilitiesUtilities in the United States are prime targets for cyber attack. Criminals are hijacking utility information systems and demanding ransom for their release. Nation states and other bad actors are rehearsing ways to interrupt utility services and throw the nation into chaos. Community-owned utilities of all sizes and structures must shore up their cyber defenses.…
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Before, During & After The Storm: PowerSecure Microgrids Achieved 99.5% Uptime In 2020
Learn More: Before, During & After The Storm: PowerSecure Microgrids Achieved 99.5% Uptime In 2020The 2020 Atlantic hurricane season was the busiest on record, with 31 depressions, 30 storms and 13 hurricanes. Fires in the West were devastating, with California suffering its worst year on record. The Midwest has also been inundated with ice storms throughout the year. The overlapping timing and geographic spread of these events, combined with…
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Focus Groups Facilitated By Hometown Connections Promote Customer Engagement
Learn More: Focus Groups Facilitated By Hometown Connections Promote Customer EngagementAs reported on the website of the San Luis Valley Rural Electric Cooperative (SLVREC) of Monte Vista, CO, fifteen of SLVREC’s residential members recently took part in a stakeholder engagement process by attending three focus groups. Facilitated by Charise Swanson of Hometown Connections, all meetings were conducted virtually due to the COVID-19 pandemic. The participants…
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Surveys And Smartphones: A Rocky Relationship On The Mend
Learn More: Surveys And Smartphones: A Rocky Relationship On The MendWhen carrier pigeons fell out of favor (a shame, really), the telephone stepped in to take its place. 118 years after the invention of telephone, the first smartphone was released in 1994. And a mere 27 years after its introduction, a record 81% of Americans own a smartphone, with 96% owning a cell phone of…
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Hometown Connections Helps Piqua OH Identify Cybersecurity Priorities, Budget Needs
Learn More: Hometown Connections Helps Piqua OH Identify Cybersecurity Priorities, Budget NeedsThe City of Piqua, Ohio, is dedicated to providing the highest level of service to its nearly 11,000 electric customers, applying regularly for the designation of Reliable Public Power Provider (RP3) by the American Public Power Association. Being recognized by the RP3program demonstrates a utility’s commitment to excellence in reliability, safety, workforce development, and system improvement.…
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Gather Baseline Information Prior To Engaging Cybersecurity Consultant
Learn More: Gather Baseline Information Prior To Engaging Cybersecurity ConsultantDue to recent news coverage of a major cyber penetration of U.S. government agencies and corporations across the globe, cybersecurity is front and center for city governments and their municipal utility departments. Before reaching out to consultants prepared to help evaluate cyber vulnerabilities and design a protection program, each community-owned utility should gather a baseline…
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Journey Mapping: Dora The Explorer Would Be Jealous
Learn More: Journey Mapping: Dora The Explorer Would Be JealousJourney mapping. You may have heard that term thrown around at an increasing rate lately. Why? Because like a high school sophomore who just got their drivers license, it’s getting pretty popular.
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Digital Communications Tools Help Florida Utility Avoid Rate Increase During COVID-19
Learn More: Digital Communications Tools Help Florida Utility Avoid Rate Increase During COVID-19In 2017, Lakeland Electric made it a strategic priority to provide customers with the knowledge and online tools to understand, manage, and predict their bills. The changes over the following three years created a basis for successfully navigating the coronavirus without the need for a related rate increase in 2021.
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New Features Enhance Customer Engagement Platform from Apogee
Learn More: New Features Enhance Customer Engagement Platform from ApogeeExciting new enhancements make the Apogee customer engagement platform even more beneficial to utilities for customer education, self-service, energy efficiency, customer satisfaction, and operational efficiency.
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Learn What Your Customers Think Through Quick, Low-Cost Digital Survey
Learn More: Learn What Your Customers Think Through Quick, Low-Cost Digital SurveyNow more than ever, it’s imperative for your utility to stay close to your customers. Hometown Connections, the services organization dedicated to enhancing the performance of community-owned utilities, has partnered with GreatBlue Research to create a special offer for you to learn first hand what your customers need and expect. For a low fee, you…
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Use Personalized Digital Marketing Tools to Engage Utility Customers
Learn More: Use Personalized Digital Marketing Tools to Engage Utility CustomersToday, it seems everyone is online all the time. How can you capture your customers’ attention to share valuable information? Engage your customers through proven strategies for developing digital marketing content.
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Tesla Bets On Better Batteries
Learn More: Tesla Bets On Better BatteriesIf you’ve ever used the Internet or if you’re into cars, chances are you’ve heard the name Elon Musk. While you may be thinking it’s a name for a cologne that came out in the 70s, he’s a primary reason our clients have been so focused on understanding the desirability for these space age (get…
