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3 Best Practices To Prepare For A Ransomware Attack
Learn More: 3 Best Practices To Prepare For A Ransomware AttackCyber-attacks remain a top business risk for all utilities and municipalities, increasing in frequency, severity, and sophistication. At the top of the cyber-attack list? Ransomware. The recent attack on the Colonial Pipeline is focusing heavy attention on the threat of ransomware on U.S. energy infrastructure. The bottom line: planning is everything. Learn the three best…
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Secure The Right Environmental Insurance For Today’s Utility Threats
Learn More: Secure The Right Environmental Insurance For Today’s Utility ThreatsEnvironmental perils rank among the highest in Marsh’s Global Risks Report 2021, specifically extreme weather, failure to address climate change, and environmental damage from human activity. These perils can lead to expensive clean-up measures and tort liability. U.S. municipalities and their community-owned utilities should adapt their business model to these realities and include environmental insurance…
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Hometown Connections Seeks Bids For Work & Asset Management, Mobile Workforce Solution
Learn More: Hometown Connections Seeks Bids For Work & Asset Management, Mobile Workforce SolutionOn June 1, 2021, Hometown Connections, Inc. (HCI) published a Request for Proposal (RFP) REF#: HCI_WAM_MWF_RFP_1925. HCI is soliciting proposals from qualified vendors offering software solutions that meet the identified requirements of community-owned utilities for Work and Asset Management and Mobile Workforce applications. HCI seeks to partner with the selected vendor(s) to provide these applications.
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Gas Pipeline Ransomware Attack Is Wake Up Call For Public Power
Learn More: Gas Pipeline Ransomware Attack Is Wake Up Call For Public PowerFront page headlines, consumer panic, political fallout, and a $5 million ransom paid. The attack on the largest fuel pipeline in the U.S. is focusing attention on the vulnerability of our energy infrastructure like never before. With people lining up at gas stations when facing only a few days of a shortage, imagine the reaction…
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Validate Your Business Decisions
Learn More: Validate Your Business DecisionsPicture this: you’re in a packed boardroom (via Zoom, of course), your palms are sweaty, your knees are weak, your arms are heavy. You’re nervous. You have a great idea to make your organization a lot of money, but you don’t have any data to back it up, so no one takes you seriously. As GreatBlue…
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The Evolution Of Rate Design
Learn More: The Evolution Of Rate DesignIn the world of electric and natural gas rate design, the tariffs of the past and today will not work in the future. In a presentation entitled, The Rates…They Are A Changin’, Apogee Interactive‘s Joel Gilbert P.E. and The Brattle Group’s Ahmad Faruqui, Ph.D. Economics, explain how the old ways of designing rates are clashing…
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Supply Chain/Third Party Breaches — Your New #1 Highest Cyber Risk
Learn More: Supply Chain/Third Party Breaches — Your New #1 Highest Cyber RiskFor years the security community has viewed internal resources as presenting the greatest cyber risk to an entity. In 2021, shortly on the heels of the much-publicized SolarWinds breach, as well as many other supply chain/third party cyber breaches, it can be argued that supply chain/third parties now represent a greater cyber risk than insiders.…
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27 Communities In Ohio And Pennsylvania Benefit From Distributed Generation
Learn More: 27 Communities In Ohio And Pennsylvania Benefit From Distributed GenerationIn 2018, American Municipal Power, Inc. (AMP) looked closely at industry changes impacting the joint action agency and its members. The forecasted increase of PJM’s capacity and transmission charges throughout the AMP footprint were of chief concern. PJM is the regional transmission organization (RTO) that coordinates the movement of wholesale electricity throughout 13 midwestern and…
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Top 5 Trends In Customer Engagement 2021
Learn More: Top 5 Trends In Customer Engagement 2021The U.S. energy sector is in the midst of massive transformation in response to the quest to reduce carbon footprints across all commerce and industry. This coupled with concerns over waste mitigation and sustainability has changed virtually everything in the supply chains. Even the boardrooms of major corporations and stockholders are demanding answers to long-term…
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In Cybersecurity, Simple Things Do A Lot
Learn More: In Cybersecurity, Simple Things Do A LotTo provide customers with several payment options, the Utilities Department of the Village of Jackson Center in Ohio accepts bank account direct and credit card payments. To ensure the security of customer information and thwart cyber intrusions overall, Jackson Center took advantage of cybersecurity services offered by its electric service wholesale supplier, American Municipal Power,…
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Video And Personalization–The Power Couple In Customer Engagement
Learn More: Video And Personalization–The Power Couple In Customer EngagementIt’s the perfect partnership! As Apogee Interactive explains, personalization and use of video to convey information are the two fastest growing trends in the marketing and advertising world across most every industry. This year, we are seeing the incredible effectiveness of combining these two powerful techniques to better connect utilities with their customers.
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Computer Assisted Telephone Interviewing: So Long Pen & Paper
Learn More: Computer Assisted Telephone Interviewing: So Long Pen & PaperRemember when everyone had a Rolodex and every phone had a cord? Look how far we’ve come since then. Long gone are the days of manually entering phone numbers and survey answers. Now, we’re living in the Computer Assisted Telephone Interviewing (CATI) era.
