Exciting new enhancements make the Apogee customer engagement platform even more beneficial to utilities for customer education, self-service, energy efficiency, customer satisfaction, and operational efficiency.
Customers Will Value New Energy Information Tools
Highlights include a new HVAC Comparison Calculator giving customers a holistic view of their heating and cooling options, including Total Cost of Ownership.
Apogee’s Special Purpose Calculators are now billing-integrated and can track user interactions. Utilities can see which customers are using the calculators and their costs and savings recommendations. This enables targeted, automated messaging to those customers based on their calculator results.
The updated Savings Tips are fresh, meaningful, and relevant to the customers.
There are now more available electric vehicle options to choose from in our EV Calculator, including specifications for the growing number of used EVs.
Perhaps the most notable feature included in this release is the new voice skill for smart speakers. The Energy Advisor Alexa Skill now delivers all Apogee outbound messaging as smart speaker notifications. This feature adds another channel in addition to email and SMS, for communicating information based on Apogee’s Personalized Video Messaging.
Take a moment to watch this video outlining these exciting enhancements.
Apogee Interactive, Inc. is a privately held, woman-owned business and one of the nation’s leading full-service provider of proactive customer engagement SaaS provider for energy utilities. As the Hometown Connections partner for customer engagement, Apogee’s digital engagement platform delivers proactive, targeted, relevant, and personalized communication for hundreds of North American utilities, including some of the largest and most progressive, such as Southern Company, ConEd, LADWP, and Jackson EMC. For more information, visit www.apogee.net or on LinkedIn. Or contact Karen Morris at email@example.com.