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How Customer Research Really Works
Learn More: How Customer Research Really WorksMarket research is imperative to today’s utilities industry. Understanding current and potential customer needs and wants helps us make more informed business decisions and aids in the development of focused business strategies. Customer surveys take the guesswork and the assumptions out of determining what initiatives will likely be successful and cost effective. Consistently working to…
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Industry Veteran Marc Gerken Brings Expertise in Public Power Business Operations to Hometown Connections Staff
Learn More: Industry Veteran Marc Gerken Brings Expertise in Public Power Business Operations to Hometown Connections StaffFollowing a distinguished career that saw him rise from a city engineer in Ohio to helm the nation’s largest public power joint action agency (JAA), Marc Gerken has joined the staff of Hometown Connections, Inc. He retired recently after serving for twenty years as president and chief executive officer of American Municipal Power, Inc. (AMP),…
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Study by GreatBlue Research Shows KUA Earns High Marks for Customer Satisfaction
Learn More: Study by GreatBlue Research Shows KUA Earns High Marks for Customer SatisfactionThe results of the Kissimmee Utility Authority’s recent customer satisfaction survey by GreatBlue Research illustrate how to use customer feedback for continuous improvement and demonstrate why it is so important to consistently ask for feedback. Deciding what to ask your customers can be challenging, but once you identify your target areas, you can focus in…
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Finance Fundamentals are Key to COVID Recovery
Learn More: Finance Fundamentals are Key to COVID RecoveryCurrent financial data on the impact of COVID-19 on community-owned utilities reveals several national trends and the need to factor in case-by-case issues during the analysis. Above all, the data makes clear that the best strategy for a strong recovery is following the fundamentals of utility financial management: develop key financial targets, make a plan…
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Mark Ennis Brings Expertise in Distribution System Management to Hometown Connections Board
Learn More: Mark Ennis Brings Expertise in Distribution System Management to Hometown Connections BoardA public power industry leader with expertise in regulatory compliance and distribution system management, Mark Ennis of the Alabama Municipal Electric Authority (AMEA) has joined the Board of Directors of Hometown Connections, Inc. AMEA is one of six joint action agencies that co-own Hometown Connections. Mr. Ennis is AMEA’s Manager of Compliance and Distribution Services…
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Assess the State of Your Cybersecurity
Learn More: Assess the State of Your CybersecurityCyber-crime is on the rise. Your first line of defense is to know your vulnerabilities. Turn to the Cybersecurity Assessment Solution from Hometown Connections, Inc. It’s the affordable, preliminary step in effective cybersecurity management
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Hometown Connections Launches Public Power Cybersecurity Management Program
Learn More: Hometown Connections Launches Public Power Cybersecurity Management ProgramTo meet public power’s need for cybersecurity solutions that are comprehensive and cost effective, Hometown Connections, Inc. has launched a Cybersecurity Management Program for public power electric, gas, water, and wastewater utilities and other city departments. Hometown Connections is helping community-owned organizations across the United States evaluate their cybersecurity requirements, develop plans for cyber risk…
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How Can Your Utility Help Customers During the COVID-19 Pandemic?
Learn More: How Can Your Utility Help Customers During the COVID-19 Pandemic?During the challenging time of the COVID-19 pandemic, it is imperative to understand the thoughts, opinions, and sentiments of your customers so you can better prepare to meet their needs. As we begin to return to a “new normal”, it is important to understand how your utility will operate in the coming months, and how…
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Webinar Series on The True Costs of Cyber Crime: Cyber Risk Management for Public Power
Learn More: Webinar Series on The True Costs of Cyber Crime: Cyber Risk Management for Public PowerUnderstand the cyber threat landscape, learn how to estimate the true financial costs of a cyber crime, and get tips on building your budget and risk management strategies. Register for this two-part webinar series to be held in June 2020 by the American Public Power Association Academy. Speakers include representatives from Acumen and Marsh Wortham Power…
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Apogee Helps Utilities Ease the Impact of COVID-19 with Proactive Messaging
Learn More: Apogee Helps Utilities Ease the Impact of COVID-19 with Proactive MessagingUtilities using Apogee’s ENVOY proactive messaging platform are seeing extraordinary results. The platform’s communication channels include personalized video bill explanations, text, and email messages that inform customers of payment options, financial assistance programs, low and no-cost ways to save, and rate options. What makes the messaging captivating is each message is composed using the customer’s…
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Urgent Cyber Risk Report for Community-Owned Utilities
Learn More: Urgent Cyber Risk Report for Community-Owned UtilitiesFor cyber criminals and the organizations they are targeting, it’s the wild west out there. The scourge of COVID-19 is driving workers to log in from home and widening the utility attack surface even further. Community-owned utilities are victims of ransomware and other attacks at an alarming rate. As part of their cybersecurity risk management…
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Branndon Kelley Brings Utility Technology Management Expertise To Hometown Connections Board of Directors
Learn More: Branndon Kelley Brings Utility Technology Management Expertise To Hometown Connections Board of DirectorsA visionary leader of public power technology management, Branndon Kelley of American Municipal Power, Inc. (AMP) has joined the Board of Directors of Hometown Connections, Inc. AMP is one of six joint action agencies that co-own Hometown Connections. Mr. Kelley is AMP’s Senior Vice President of Technology & Chief Information Officer and AMP’s representative on the…
