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Protect Your Utility from COVID-19 Phishing Attacks with Support of Acumen
Learn More: Protect Your Utility from COVID-19 Phishing Attacks with Support of AcumenCyber criminals are trying to leverage the COVID-19 emergency by sending out “phishing” attacks that lure internet users to click on malicious links or files. Through emails with phony pledges for health information, hackers are gaining access to sensitive data. Acumen is deploying remote cybersecurity services to help community-owned utilities protect against these dangerous COVID-19 phishing…
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Measure Utility Customer Needs During COVID-19 through Survey by GreatBlue Research
Learn More: Measure Utility Customer Needs During COVID-19 through Survey by GreatBlue ResearchTo help community-owned utilities design their COVID-19 response, GreatBlue Research has developed a low-cost digital research solution to effectively and efficiently gather insights directly from customers.
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Weather the COVID-19 Energy Market Storm with Risk Management Services by The Energy Authority
Learn More: Weather the COVID-19 Energy Market Storm with Risk Management Services by The Energy AuthorityUtility markets are seeing substantial changes in load characteristics and energy prices as the COVID-19 pandemic continues. The Energy Authority (TEA) is helping community-owned utilities develop risk management strategies that will offset the current volatility in wholesale energy markets.
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Engineering Consulting Services by Acumen Enhance IT/OT Systems for Public Power
Learn More: Engineering Consulting Services by Acumen Enhance IT/OT Systems for Public PowerExpanding the scope of services offered to public power systems, Acumen is helping municipal utilities maximize the return on their operations technology (OT) investments and optimize operations. Acumen’s technical knowledge and real-world utility expertise in IT/OT engineering provides vital support to utility personnel.
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How Can We Help?
Learn More: How Can We Help?We know this a stressful and critical time for all Public Utilities and their customers. This pandemic hits home for every one of us, and we are dedicated to working together to help public utility communities recover and move forward. While we have all been focused on managing during COVID-19 developments, assessing future business scenarios…
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Utility Customers Give High Marks to Text Messaging about Energy Usage by Apogee Interactive
Learn More: Utility Customers Give High Marks to Text Messaging about Energy Usage by Apogee InteractiveThrough its work with Apogee Interactive, Horry Electric Cooperative has achieved unprecedented success engaging its members with Short Message Service (SMS) or text messaging. Located on the South Carolina coast and serving 85,543 members, Horry EC is among the State’s fastest growing residential communities. With a goal of engaging members in an ongoing dialogue about…
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COVID-19: Evolving Insurance and Risk Management Implications
Learn More: COVID-19: Evolving Insurance and Risk Management ImplicationsThe COVID-19 pandemic raises many issues for both insureds and insurers. As events continue to unfold, organizations should work closely with their advisors and counsel to address their myriad concerns. In a new report, COVID-19: Evolving Insurance and Risk Management Implications, Marsh provides an overview of some of the key coverage, claims, and risk management…
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More on the Fundamentals of Customer Research
Learn More: More on the Fundamentals of Customer ResearchThe industry’s leading provider of customer research for community-owned utilities, GreatBlue Research is sharing insights into the world of market research. In excerpts below from the February 2020 issue of GreatBlue Point of View, you will learn about common “sampling” options and why digital surveys are popular.
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Apogee’s Online Energy Advisor Platform Now Available To All Public Power Customers
Learn More: Apogee’s Online Energy Advisor Platform Now Available To All Public Power CustomersThrough a group purchasing program for joint action agencies, Apogee Interactive’s acclaimed Energy Advisor online energy audit and digital engagement platform is now available to public power utilities of all sizes and budgets.
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Strategic Plans Unite Utility Staff and Leadership Through Shared Roadmap for Change
Learn More: Strategic Plans Unite Utility Staff and Leadership Through Shared Roadmap for ChangeFormed in 1889, ALP Utilities in Alexandria, Minnesota is among the oldest electric utilities in the nation and well known today for delivering excellent electric, water, and business communications services. Yet, the organization faces many of the same infrastructure, financial, customer engagement, energy resources, and workforce issues as utilities across the U.S. As a new…
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Charise Swanson Brings Expertise in Utility Leadership & Strategy to Hometown Connections
Learn More: Charise Swanson Brings Expertise in Utility Leadership & Strategy to Hometown ConnectionsA highly-recognized specialist in utility change management, Charise M. Swanson has joined the staff of Hometown Connections, Inc., as Vice President of Client Services.
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Do Customers Actually Care if Their Electric Utility is Classified as ‘Community Owned’?
Learn More: Do Customers Actually Care if Their Electric Utility is Classified as ‘Community Owned’?As explained in this excerpt from the February 2020 issue of GreatBlue Point of View, the vast majority of public power customers nationwide say it is important to them that their electric utility is community owned.
