A highly-recognized specialist in utility change management, Charise M. Swanson has joined the staff of Hometown Connections, Inc., as Vice President of Client Services.
Spearheading Consulting & Training Services for Performance Improvement
Ms. Swanson has spent the last 15 years developing creative solutions to complex problems for utilities in the areas of leadership, strategy, operational effectiveness, customer service, and compliance. She believes in focusing on possibilities through people and innovation. Additionally, her unique experience in multiple industries has given her the ability to see the big picture, visualize the future, and execute plans based on sound strategy, collaboration, and follow through.
Some of Ms. Swanson’s accomplishments include leading organizational change initiatives, stakeholder engagements, Smart City initiatives, multi-million-dollar projects in information technology and advanced utility technologies, integrated business planning and working with legal and regulatory professionals to change legislation and build new utilities programs. Her areas of expertise include program development, project management, process development and redesign, customer service, strategic planning, governance, enterprise risk management and compliance.
Previously, Ms. Swanson was the Director, Corporate Services and Chief Risk & Compliance Officer at LCEC, an electric cooperative in North Fort Myers, Florida, and a Utilities Operations Consultant. Prior to that, she worked for Colorado Springs Utilities, a four-service provider, for 13 years and held senior leadership positions. In these previous roles, she built and led teams specializing in privacy and information security, compliance, enterprise risk management, information technology, safety, physical security, internal audit, key accounts, human resources, advanced utility technologies, project management, and business analysis.
Ms. Swanson has regularly worked with executive boards providing training and education, and has been a member of the Florida Reliability Coordinating Council, Association of Large Distribution Cooperatives and ARMA International. She has also been a selected speaker invited to address enterprise risk management in electric cooperatives, internal auditing and building privacy programs.
Ms. Swanson holds an A.A.S in Criminal Justice, a B.S. in Criminology and is currently pursuing a Juris Master with an emphasis on Legal Risk Management and Human Resources Compliance at Florida State University College of Law. She is also a member of the National Society of Leadership and Success.
About Hometown Connections, Inc.
Hometown Connections, Inc. is a national, non-profit utility services organization specializing in the unique challenges facing community-owned utilities. For more than 20 years, our expert team has helped over 900 utilities to modernize their processes and systems. Hometown Connections works with utilities of all sizes, facilitating access to technology and services from industry-leading companies and consultants. Hometown offers solutions to develop each area of the utility business: operations, cybersecurity, business strategy, customer care, finance, and workforce. Visit www.hometownconnections.com.
Charise M. Swanson
Vice President of Consulting & Training
Hometown Connections, Inc.