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27 Communities In Ohio And Pennsylvania Benefit From Distributed Generation
Learn More: 27 Communities In Ohio And Pennsylvania Benefit From Distributed GenerationIn 2018, American Municipal Power, Inc. (AMP) looked closely at industry changes impacting the joint action agency and its members. The forecasted increase of PJM’s capacity and transmission charges throughout the AMP footprint were of chief concern. PJM is the regional transmission organization (RTO) that coordinates the movement of wholesale electricity throughout 13 midwestern and…
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Top 5 Trends In Customer Engagement 2021
Learn More: Top 5 Trends In Customer Engagement 2021The U.S. energy sector is in the midst of massive transformation in response to the quest to reduce carbon footprints across all commerce and industry. This coupled with concerns over waste mitigation and sustainability has changed virtually everything in the supply chains. Even the boardrooms of major corporations and stockholders are demanding answers to long-term…
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In Cybersecurity, Simple Things Do A Lot
Learn More: In Cybersecurity, Simple Things Do A LotTo provide customers with several payment options, the Utilities Department of the Village of Jackson Center in Ohio accepts bank account direct and credit card payments. To ensure the security of customer information and thwart cyber intrusions overall, Jackson Center took advantage of cybersecurity services offered by its electric service wholesale supplier, American Municipal Power,…
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Video And Personalization–The Power Couple In Customer Engagement
Learn More: Video And Personalization–The Power Couple In Customer EngagementIt’s the perfect partnership! As Apogee Interactive explains, personalization and use of video to convey information are the two fastest growing trends in the marketing and advertising world across most every industry. This year, we are seeing the incredible effectiveness of combining these two powerful techniques to better connect utilities with their customers.
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Computer Assisted Telephone Interviewing: So Long Pen & Paper
Learn More: Computer Assisted Telephone Interviewing: So Long Pen & PaperRemember when everyone had a Rolodex and every phone had a cord? Look how far we’ve come since then. Long gone are the days of manually entering phone numbers and survey answers. Now, we’re living in the Computer Assisted Telephone Interviewing (CATI) era.
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Top 10 Cybersecurity Considerations For Community-owned Utilities
Learn More: Top 10 Cybersecurity Considerations For Community-owned UtilitiesUtilities in the United States are prime targets for cyber attack. Criminals are hijacking utility information systems and demanding ransom for their release. Nation states and other bad actors are rehearsing ways to interrupt utility services and throw the nation into chaos. Community-owned utilities of all sizes and structures must shore up their cyber defenses.…
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Before, During & After The Storm: PowerSecure Microgrids Achieved 99.5% Uptime In 2020
Learn More: Before, During & After The Storm: PowerSecure Microgrids Achieved 99.5% Uptime In 2020The 2020 Atlantic hurricane season was the busiest on record, with 31 depressions, 30 storms and 13 hurricanes. Fires in the West were devastating, with California suffering its worst year on record. The Midwest has also been inundated with ice storms throughout the year. The overlapping timing and geographic spread of these events, combined with…
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Focus Groups Facilitated By Hometown Connections Promote Customer Engagement
Learn More: Focus Groups Facilitated By Hometown Connections Promote Customer EngagementAs reported on the website of the San Luis Valley Rural Electric Cooperative (SLVREC) of Monte Vista, CO, fifteen of SLVREC’s residential members recently took part in a stakeholder engagement process by attending three focus groups. Facilitated by Charise Swanson of Hometown Connections, all meetings were conducted virtually due to the COVID-19 pandemic. The participants…
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Surveys And Smartphones: A Rocky Relationship On The Mend
Learn More: Surveys And Smartphones: A Rocky Relationship On The MendWhen carrier pigeons fell out of favor (a shame, really), the telephone stepped in to take its place. 118 years after the invention of telephone, the first smartphone was released in 1994. And a mere 27 years after its introduction, a record 81% of Americans own a smartphone, with 96% owning a cell phone of…
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Hometown Connections Helps Piqua OH Identify Cybersecurity Priorities, Budget Needs
Learn More: Hometown Connections Helps Piqua OH Identify Cybersecurity Priorities, Budget NeedsThe City of Piqua, Ohio, is dedicated to providing the highest level of service to its nearly 11,000 electric customers, applying regularly for the designation of Reliable Public Power Provider (RP3) by the American Public Power Association. Being recognized by the RP3program demonstrates a utility’s commitment to excellence in reliability, safety, workforce development, and system improvement.…
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Gather Baseline Information Prior To Engaging Cybersecurity Consultant
Learn More: Gather Baseline Information Prior To Engaging Cybersecurity ConsultantDue to recent news coverage of a major cyber penetration of U.S. government agencies and corporations across the globe, cybersecurity is front and center for city governments and their municipal utility departments. Before reaching out to consultants prepared to help evaluate cyber vulnerabilities and design a protection program, each community-owned utility should gather a baseline…
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Journey Mapping: Dora The Explorer Would Be Jealous
Learn More: Journey Mapping: Dora The Explorer Would Be JealousJourney mapping. You may have heard that term thrown around at an increasing rate lately. Why? Because like a high school sophomore who just got their drivers license, it’s getting pretty popular.
