System ImprovementApplying Public Power’s Best Practices to Each Utility
Hometown Connections serves as a unique catalyst for the exchange of information on what works best for public power utilities of every size. Based on experience with more than 900 public power utilities, the staff of Hometown Connections and its partners provide the support, consulting, facilitation, and information needed to maintain a high level of service quality and system performance. Staff and partners emphasize how business processes, administrative functions, and workforce development can benefit from an emphasis on continuous improvement.
With extensive experience in the daily operation of public power utilities, consultants partnered with Hometown Connections offer APPA members such essential support services as customer & employee research, guidance for utility financial policies, technology planning & implementation, energy risk management tools, cyber & physical security consulting, property & cyber liability insurance, and workforce solutions.