The electric utility industry is in a state of transformation. Rising customer expectations, increased demand, an aging workforce, and mounting regulatory mandates require leaders to invest significantly in technology, modernization, and alternative workforce strategies while maintaining affordability and reliability.

Further, legacy CIS systems and inefficient processes hinder leaders from tackling dynamic customer service, communications, and operational requirements. Many have not evolved at the speed of business. Today’s electric utility doesn’t have to settle for outdated platforms. Expect more.

That’s our mission and commitment at SpryPoint.

The SpryPoint Platform

Expertise, advanced technology, and process-focused design for electric utilities.

The SpryPoint portfolio combines decades of domain expertise, hundreds of successful CIS transformations, and process-focused design principles to architect a new generation of customer service, engagement, and operational software that empowers electric utilities to expect more.

SpryPoint’s process-focused, user-centric design delivers an intuitive platform:

Ensures continuous innovation to meet the evolving needs of your business
Accelerates the learning curve for your changing workforce
Empowers your staff to work smarter and more collaboratively
Provides the experience your customers demand

Dakota Electric continually looks for ways to streamline its processes and enhance services for its customers. After an extensive CIS Evaluation and Selection process, SpryPoint's unique solutions and the software's native integration capabilities allowed us to remain innovative in an ever-changing industry.

— Nick Devine, Financial Systems Operations Manager at Dakota Electric

Your customer information system.

SpryCIS is the core of your meter-to-cash lifecycle that unifies customer service and operations to drive productivity in today’s evolving utility.

Your customer portal.

SpryEngage is your all-in-one omnichannel customer portal that empowers customers with real-time insights, personalized data, and proactive alerts to manage utility relationships on their terms.

Your integrated payment processing solution.

SpryWallet is your payment processing solution, integrated directly with SpryCIS and SpryEngage, increasing interoperability with your core systems and reducing the complexity of managing additional vendors.

Your mobile field service solution.

SpryMobile seamlessly connects your back office with field operations to manage tasks, deploy resources, and collaborate efficiently for superior customer service.

Your work orders and asset management solution.

SpryMobile is your work orders and asset management solution to maintain compliance with your distribution and vertical assets and maximize technician schedules and productivity.

The SpryPoint experience across your transformational journey.

Included in every project is a dedicated client experience team, bringing expertise and a proven approach to your business process transformation throughout your journey. Our client experience teams continuously support y9our business process transformation journey, delivering a proven, consultative approach as you navigate strategic decisions at every stage.

I think technology is critical to our business. Trust has been built over the years dealing with the core guys from SpryPoint, and we trust them. We respect their knowledge. They've always been transparent and included us in almost any decision that was upcoming...they're just in tune with our business, and they see us.

— Fred Christie, Chief Information Officer, Easton Utilities