Smart Solutions for Smart Electric Utilities
The electric utility industry is in a state of transformation. Rising customer expectations, increased demand, an aging workforce, and mounting regulatory mandates require leaders to invest significantly in technology, modernization, and alternative workforce strategies while maintaining affordability and reliability.
Further, legacy CIS systems and inefficient processes hinder leaders from tackling dynamic customer service, communications, and operational requirements. Many have not evolved at the speed of business. Toeday’s electric utility doesn’t have to settle for outdated platforms. Expect more.
That’s our mission and commitment at SpryPoint.
The SpryPoint Platform
Expertise, advanced technology, and process-focused design for electric utilities.
The SpryPoint portfolio combines decades of domain expertise, hundreds of successful CIS transformations, and process-focused design principles to architect a new generation of customer service, engagement, and operational software that empowers electric utilities to expect more.
SpryPoint’s process-focused, user-centric design delivers an intuitive platform:
- Ensures continuous innovation to meet the evolving needs of your business
- Accelerates the learning curve for your changing workforce
- Empowers your staff to work smarter and more collaboratively
- Provides the experience your customers demand
SpryCIS: The core of your meter-to-cash lifecycle
SpryEngage: The all-in-one omnichannel customer portal to engage customers on their terms
SpryWallet: Integrated payment processing to streamline interoperability
SpryMobile Mobile Field Service: Back office and field collaboration of your service orders
SpryMobile Work Orders and Asset Management: Work order and asset management to maximize technician productivity
SpryBackflow: The backflow compliance management platform for your teams and third party testers
SpryIDM: Integrated interval data management to make informed decisions and serve customers
SpryCIS
Your customer information system.
SpryCIS is the core of your meter-to-cash lifecycle that unifies customer service and operations to drive productivity in today’s evolving utility.
- Process-centric and intuitive design to accelerate learning
- Platform updates, not upgrades, to deliver continuous innovation
- Data, analytics, insights, and omnichannel tools to meet customer expectations
- Platform configuration over customization to foster business transformation
- Monitor, analyze and control demand with Grid Interactive Demand Response (GIDR)
SpryEngage
Your customer portal.
SpryEngage is your all-in-one omnichannel customer portal that empowers customers with real-time insights, personalized data, and proactive alerts to manage utility relationships on their terms.
- Immediate customer access to data, analytics, and answers
- Proactive notifications and alerts on services, outages, and conservation opportunities
- Omnichannel communications to enhance customer satisfaction
- Integrated and streamlined payment processing through SpryWallet
SpryWallet
Your integrated payment processing solution.
SpryWallet is your payment processing solution, integrated directly with SpryCIS and SpryEngage, increasing interoperability with your core systems and reducing the complexity of managing additional vendors.
- Consumer-like checkout experience your customers demand
- Steramline communications eliminating gaps and ensuring accountability
- Reduce vendor management complexity with one reliable point of contact
- Native integration with SpryCIS and SpryEngage for interoperability
SpryMobile Mobile Field Service
Your mobile field service solution.
SpryMobile seamlessly connects your back office with field operations to manage tasks, deploy resources, and collaborate efficiently for superior customer service.
- Mobile-optimized and configuration management tailored to how technicians work
- Unified dispatching experience to maximize productivity
- Back-office to field collaboration, communication, and efficiency
- Integrated with your CIS for greater interoperability
SpryMobile Work Orders & Asset Management
Your work orders and asset management solution.
SpryMobile is your work orders and asset management solution to maintain compliance with your distribution and vertical assets and maximize technician schedules and productivity.
- Mobile-optimized and configuration management tailored to how technicians work
- Unified dispatching experience to maximize productivity
- Ensure distribution and vertical asset compliance to keep utility services flowing
- Integrate with your existing systems or as a standalone
The SpryPoint experience across your transformational journey.
Included in every project is a dedicated client experience team, bringing expertise and a proven approach to your business process transformation throughout your journey. Our client experience teams continuously support y9our business process transformation journey, delivering a proven, consultative approach as you navigate strategic decisions at every stage.