Frontline supervisors are essentially the choke point between upper management and frontline workers. They’re at the very first level of management across a public utility’s operations and functions. Typically, they make up 60% of a utility’s management ranks and directly supervise as much as 80% of the total workforce. Frontline supervisors are directly responsible for an organization’s talent retention and productivity. Developing frontline leaders can create a work environment that fosters employee engagement, improves work performance, increases employee satisfaction and nets substantial wins for municipal utilities.
Our Partner for Leadership Development
Leverage HR’s Front Line Leader Development solutions enable organizations to address the challenges defined below:
As an executive or senior leader, if you are asking yourself any of these questions, we have the answer.
- Are first-time Front-Line Leaders being prepared to transition from experts that do the work to leading others to do work?
- Are field based Front Line Leaders skilled at enabling the highest team performance in their complex work environments (unionized, employee turnover, varied experience levels, balancing performance, safety & quality)?
- Are support team Front Line Leaders skilled at enabling the highest team performance in their complex work environments (customer service, hybrid working arrangements, driving continuous improvement)?
- Are all Front-Line Leaders skilled and creating a common leadership culture that reinforces clear line of site to customers and reduces “us and them” cultures between field and office-based staff?
Community-owned utilities deliver services through there people. Research shows repeatedly that when organizations invest in employees to develop skills and team alignment learning, performance and innovation all increase – not to mention employee retention. And when failures occur, and they will, the way your employees respond will have a huge impact on the way your customers perceive the outcome. Our solutions focus on soft skill training, and team alignment & engagement.
Front Line / Lead Manager - Leadership Essentials Training is customized to build foundational manager skills to enable the transition from individual contributors to people manager. Delivered in person, remotely and in hybrid formats.
Our customized interactive design uses a head (knowledge), hands (application) and heart (reflection and commitment) framework to ensure participants are prepared to begin applying new skills as soon as they leave training. Common topics include the role of leader, individual development, clear direction and empowerment, giving & receiving feedback, motivating & developing others, and coaching for performance.
Field Operations Supervisor Training is customized to master the language, interactions, and behaviors that will improve operational performance in the short term and individual growth supervisors aspire to long term.
Based on needs analysis, we customize programs to upskill your employees based on unique needs and challenges experienced in the field in an external operations culture. A goal of this program is to turn supervisors into leaders by embedding the concept of a “boss” for someone who encourages, leads by example and always has their team’s best interests at heart. Common topics include managing time and tasks, communicating effectively, collaborating with others, managing my career, and giving and receiving feedback.
Custom team workshops focus on specific outcomes such as: aligning goals to the utility’s mission / vision / values, working through interpersonal challenges, or driving accountability.
Based on the manager’s / sponsor’s objectives we develop and facilitate custom workshops. Workshops typically include activities to increase team trust and gain alignment on the needs and opportunities. Based on the specific objectives our seasoned coaches and facilitators guide the team through highly interaction exercise driving understanding, commitment, accountability to unlock performance.