Much in our industry is changing rapidly. Retail customers increasingly will generate their own power and at times put it on our grids. How do we develop the new business models this requires? Should we be launching EV charging or other new services? How do we attract and retain the highly-skilled workforce the market demands? What are the steps for delivering the customer service excellence and automation consumers expect? Does the community-owned utility have the people, processes, technology, and finances to deal with all of the industry changes today and far into the future? In short, how do we do this?
Hometown Connections provides community-owned utilities with the strategic planning tools and confidence to thrive in this exciting yet complex environment.