Our Partner For Customer Engagement
Utilities joining with Apogee Interactive to deploy a customer engagement and customer education strategy give residential customers information they value.
- Better understand their energy bills
- Quickly and easily assess their energy consumption based on insights into their household’s habits and discover specific ways to reduce energy use
- Cut costs through reduced energy consumption
- Be aware of and participate in new utility programs
- Better appreciate the value of being served by a community-owned utility
Studies show that customers leveraging Apogee’s Energy Advisor can see as much as a 4% increase in household efficiency and utilities can expect a 400% increase in program participation.
By automating customer access to account and personalized energy usage information, Apogee’s platform offloads work from customer service representatives and reduces the time spent per call.
Apogee Interactive’s solutions for residential customers give utilities the tools they need to increase customer engagement and satisfaction while achieving their most pressing goals.
Apogee’s Empower Platform for digital engagement provides personalized, outbound, and proactive energy messaging that delivers higher satisfaction and measurable results. The Empower Platform uses bills, weather, and when available, AMI data, to produce the industry’s most comprehensive digital engagement application. Available in three packages that make it cost-effective and flexible for every utility.
Apogee’s Empower Platform begins with the flagship Energy Advisor home energy calculator that requires no billing integration and is posted as a link on the utility website. Customers input their home profile entered into an attractive, mobile-friendly, game-like user interface. Apogee’s analysis model computes savings associated with recommendations that are dollarized with potential savings and linked to utility programs to drive participation.
Energy Advisor Enterprise can be billing-integrated or powered by batch processing billing histories. Featuring home ratings, comparisons to homes like mine, dollarized recommendations, energy forecasting, and the option to add links to special purpose calculators, rebates, libraries, videos and more. With bill analysis, features include comparison of current bill to last month’s and to last year’s.
Apogee’s proactive engagement solution, Envoy is package of add-on tools available to utilities using Energy Advisor Enterprise with billing integration. Envoy provides further opportunities for proactive, customizable engagement.
Customers receive timely, useful videos that offer customized bill explanations or beat-the-peak reminders, all delivered verbally by an energetic animated character. Videos include customers’ own name and billing data, as well as utility branding.
Personalized or generic Public Service Announcements distributed to smart phones, tablets, and computers. Videos can accomplish anything from announcing capital credits to providing helpful safety tips in advance of an approaching storm.
Notifications sent via email or text show current bill amounts and factor in weather and historical usage patterns to closely forecast final bill amounts for a billing period.
Reports offering graphical breakdowns of monthly or annual energy usage are mailed or emailed.
Apogee works with utilities to customize an ongoing communications campaign to customers.
The Apogee Interactive Voice Response (IVR) application provides bill analysis over an IVR platform using voice, text message, and/or mobile channels. This application can be imported and embedded into a utility’s existing IVR system.
Apogee’s Field Audit Application for iPad is a powerful productivity tool for residential energy auditors, showing the customer onscreen exactly how costs change with different thermostat settings, equipment choices, and behavioral patterns.
Utilities choose from 35 calculators to add to their website, including heating and cooling, pools and spas, electric vehicles.
Customer Engagement News
Enhancements include text-to-speech for outbound personalized video bill explanations and EVs/Solar added to home energy profile
Customers value bill alerts, video bill explanations, and other personalized messaging
Have you thought what “traditional” customers cost their energy providers?