Billing and Collections for Public Utilities

• Improvement of operations through streamlining of asset management and work
• Real-time access to information that bridges the gap between the finance, engineering, field, and customer care departments
• ​Visibility over inventory and assets, combined with tight controls on project accounting, project time and expense, job costing, and procurement ensures resources
• Effective management of project life cycles, to complete projects on time and on budget
• Interface with existing GIS environment provides a powerful view into infrastructure.
• ​Field technicians view and enter real-time information on mobile devices, are aware of their next task and the tools they need to complete it successfully
• ​Dispatchers send work requests and view current status in real-time.
• Elimination of manual HR procedures increases efficiency of teams and significantly reduces the costs associated with acquiring staff and administering their employment
• Customers have easy access to account data on the web, reducing paper and mailing costs, call volumes, and utility resources.
• Employees have easy access to the data needed to make informed decisions financial statements, Excel-based reports, dashboards or charts and graphs.
• Real-time, cost effective integrations with other applications.
• No duplicate data entry, batch file transfers, complex customizations, or other workarounds due to system integration capabilities
• Cloud-based option for leaving administration of all hardware and software components, as well as security, to a trusted partner

Hometown Connections can bill any number of services including electric, water, wastewater, storm water, sewer, gas, refuse, Internet, telephone and cable.  It is an “open item system” with all transactional details maintained for payment and review. The CSM allows for flexible rates, unlimited routes, and a number of billing plans:

• Budget Billing
• Levelized Billing
• Cashiering
• EFT
• Electronic Meter Reading
• Service Orders
• Scheduler

Flexible configuration options for the general ledger allows users to share data such as the chart of accounts or gain insight and reduce data entry errors by using unlimited financial dimensions, and advanced account structures and rules. Microsoft Dynamics GP features include:

• ​Budgeting
• Cash Flow Management
• Accounts Payable
• Accounts Receivable
• Encumbrance Management
• Fixed Asset Management
• General Ledger
• Intercompany
• Job Costing

We provide visibility over inventory and assets, combined with tight controls on project accounting, project time and expense, job costing, and procurement ensures resources.  Additional functionality includes:

• preventative maintenance
• scheduling
• crew management
• work orders
• business intelligence

We help utilities automate human resource and payroll business processes with:

• Flexible customization options
• Integrated payroll to help staff handle complex and changing payroll requirements
• Self-service suite that allows staff to submit timecards, request time off and enter or update personal information online.

Customer Web empowers customers with 24/7 access to their account date. The portal provides real-time access to the CIS database to validate and complete registration. Customers logged into Customer Web can also:

• Look up balances or usage history
• Make payments
• Sign up for e-billing or pre-authorized payments
• Initiate service requests
• Use express-pay options