It seems everyone is trying to figure out what the future holds for our evolving energy industry. The good news is some elements have become clear. Beneficial electrification, expanding the use of EVs, integrating renewables into the supply portfolio, adjusting rates, and accounting for carbon are just a few. Much of what the industry must tackle now requires customer engagement and true partnering to achieve success.
Customer Engagement
Apogee Clients Lead In Utility Customer Engagement
Apogee Interactive, Inc., a leading provider of customer engagement and energy analysis software for utilities, announced record-breaking 2021 performance delivering unmatched results for utility clients. The year brought recognition from prestigious Frost & Sullivan with their 2021 Technology Innovation Leadership Award and acknowledgment by prominent consultancy, Guidehouse, of the firm’s aggressive progression up their Insights Home Energy Management Leaderboard.
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Jones Onslow EMC Named Top Innovator for Apogee’s New Customer Welcome Series
Apogee Interactive, Inc., a leading provider of digital engagement platforms for utilities, announced today that Jones Onslow EMC’s Vice President of Corporate Communication and Business Strategy, Steven Goodson, has been recognized by Public Utilities Fortnightly as a 2021 Top Innovator in the category of customer engagement. Public Utilities Fortnightly has provided its readers with commentary and analysis of key industry trends for 93 years. Energy industry executives continue to rely on the publication today when making important business decisions.
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Frost & Sullivan Recognizes Apogee Interactive With 2021 Technology Innovation Leadership Award
Frost and Sullivan has recognized Apogee Interactive with the 2021 North American Technology Innovation Leadership Award for the North American Market. The prestigious award recognizes companies that shape the future of technology and its uses. Frost and Sullivan measures success by the degree to which a technology is leveraged and the successful introduction of high-tech solutions to answer customers’ most pressing needs, altering the industry or business landscape in the process.
Effective Strategies For Utility Email Engagement
Building a clean, actionable email list is key to cultivating a community of loyal members. Collecting email addresses and maintaining an updated email list can be a daunting task, but it is essential to sustain effective email campaigns. Email marketing is a proven way to nurture relationships and increase customer satisfaction, and engagement.
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Customers Engage At High Rates With Video Bill Explanations And Mid-Cycle Alerts
Apogee Interactive recently
collected and analyzed results from utilities using our outbound engagement platform for the first quarter. We are proud to announce that with approximately 2 million messages sent by IOUs, Co-ops, and Municipals, our Video Bill Explanation received click-through rates as high as 30%. Utilities sending Mid-Cycle Alerts saw open rates up to 50%.
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The Evolution Of Rate Design
In the world of electric and natural gas rate design, the tariffs of the past and today will not work in the future. In a presentation entitled, The Rates…They Are A Changin’, Apogee Interactive‘s Joel Gilbert P.E. and The Brattle Group’s Ahmad Faruqui, Ph.D. Economics, explain how the old ways of designing rates are clashing with customer expectations.
Top 5 Trends In Customer Engagement 2021
The U.S. energy sector is in the midst of massive transformation in response to the quest to reduce carbon footprints across all commerce and industry. This coupled with concerns over waste mitigation and sustainability has changed virtually everything in the supply chains. Even the boardrooms of major corporations and stockholders are demanding answers to long-term environmental agendas. Then, the COVID-19 pandemic has forced almost everyone to rethink the way they do business, hastening the adoption of digital solutions to what was an in-person business model. A new report by Apogee Interactive analyzes the transitions over the past few years and how the customer engagement game has and will continue to change as the result.
Video And Personalization–The Power Couple In Customer Engagement
It’s the perfect partnership! As Apogee Interactive explains, personalization and use of video to convey information are the two fastest growing trends in the marketing and advertising world across most every industry. This year, we are seeing the incredible effectiveness of combining these two powerful techniques to better connect utilities with their customers.
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Digital Communications Tools Help Florida Utility Avoid Rate Increase During COVID-19
In 2017, Lakeland Electric made it a strategic priority to provide customers with the knowledge and online tools to understand, manage, and predict their bills. The changes over the following three years created a basis for successfully navigating the coronavirus without the need for a related rate increase in 2021.