Due to recent news coverage of a major cyber penetration of U.S. government agencies and corporations across the globe, cybersecurity is front and center for city governments and their municipal utility departments. Before reaching out to consultants prepared to help evaluate cyber vulnerabilities and design a protection program, each community-owned utility should gather a baseline of information about their cybersecurity status. This outline will help the utility and potential consultants focus more quickly on the issues to be addressed.
Articles under General
Journey mapping. You may have heard that term thrown around at an increasing rate lately. Why? Because like a high school sophomore who just got their drivers license, it’s getting pretty popular.
Read More about Journey Mapping: Dora The Explorer Would Be Jealous »
In 2017, Lakeland Electric made it a strategic priority to provide customers with the knowledge and online tools to understand, manage, and predict their bills. The changes over the following three years created a basis for successfully navigating the coronavirus without the need for a related rate increase in 2021.
Exciting new enhancements make the Apogee customer engagement platform even more beneficial to utilities for customer education, self-service, energy efficiency, customer satisfaction, and operational efficiency.
Now more than ever, it’s imperative for your utility to stay close to your customers. Hometown Connections, the services organization dedicated to enhancing the performance of community-owned utilities, has partnered with GreatBlue Research to create a special offer for you to learn first hand what your customers need and expect. For a low fee, you can send a link to your customers to fill out a brief online survey.
Today, it seems everyone is online all the time. How can you capture your customers’ attention to share valuable information? Engage your customers through proven strategies for developing digital marketing content.
If you’ve ever used the Internet or if you’re into cars, chances are you’ve heard the name Elon Musk. While you may be thinking it’s a name for a cologne that came out in the 70s, he’s a primary reason our clients have been so focused on understanding the desirability for these space age (get it?) vehicles and how best to service and incentivize people to purchase them.
Like your public power peers, you must map out your utility’s future through a rocky terrain. But you don’t have much time or the budget to commit to an elaborate endeavor. That’s why Hometown Connections has perfected a simple technique for evaluating your operations and determining your priorities and goals for the next five years. Our facilitators will lead your team through a process to assist you in solidifying a clear and unified future direction for your utility.
All operations systems evolve over time. Databases grow, circuit models change, and hardware ages. While the effects of these changes may go on undetected, when a significant event strikes, you want to ensure that the Milsoft Outage Management System (OMS) system is optimized and ready to respond. Milsoft now has a service that can be a game-changer.
Just like in sports, it never hurts to review the fundamentals of market research. We toss around the terms quantitative and qualitative like our younger brothers after watching an episode of WWE, but what exactly is the difference?