Improve your ability to restore service quickly and safely and maintain positive customer engagement with the outage management system from Milsoft Utility Solutions. New design enhancements and technical functionality make it easier than ever for your customers to access detailed outage information on the utility website. Read More »
Hometown Connections, Inc., is honored to welcome to the staff William Acee as sales representative for the New England region, New York, and New Jersey. Since 1990, Bill Acee has been committed to local government in the Village of Sherburne, NY, and has been closely involved with public power at the local, state and national levels. He has served the village for thirty years and has been integrally involved all aspects of the village’s utility operations including capital planning, economic development, succession planning and training, technology adoption, and energy efficiency programming. Read More »
GreatBlue is offering a summer research special — Digital Employee Surveys!
Make your Employees your #1 Priority in 2019
As the utility industry continues to evolve, it is imperative to ensure your organization is evolving too. Technology trends, training and succession planning, and overall employee satisfaction are essential to ensure your utility is progressing to meet the ever-changing needs of your customers. GreatBlue is offering a special summer rate on Digital Employee Surveys that will provide vital data and insights on the opinions of your team. Read More »
Marsh Wortham Power Gen Insurance, in partnership with Claim Strategies, is offering an exclusive discount to members of the American Public Power Association on a unique Third Party Recovery Program. Marsh Wortham’s typical recovery rate of 20% is being reduced to just 15% exclusively for public power systems. This offer is only good through 12/31.
Have you ever thought what “traditional” customers cost their energy providers? Traditional customers are those that barely interact with their utility. In fact, this happens once every month when the bill arrives or when something is not right, and it is time to complain. These customers find that spending time interacting with their energy provider is not worth the potential benefits. For this reason, they choose to behave like a simple ratepayer, rather than spending time researching the products and services their energy provider offers. Read More »
The Rochester Public Utility Board was presented with the rate structure survey results at the April Board Meeting by representatives from GreatBlue Research. The purpose of the survey was to identify customer views and preferences with regards to the residential rate structure, energy conservation, knowledge and perception of electrification, preferred methods of communication, overall expectations of RPU, and overall satisfaction with RPU’s electric service. Read More »
The Hometown Connections model to utility modernization addresses:
- alignment with the governing body towards a strategic direction
- requirements for the utility to be a high-performing organization
Hometown Connections workshop teaches employees to apply their individual strengths, passions, and work styles to benefit the organization, by Patty Cruz
Leadership training can sound like a nebulous concept. To have a lasting and fruitful impact, it should involve much more than how to motivate and supervise the work of others. Today’s best leadership training addresses every individual regardless of their job title or the number of direct reports. Hometown Connections offers a unique, proven and easy-to-complete process that identifies each person’s strengths, interests, motivators, needs, and most productive work style. This leadership training process also identifies stress behaviors when needs are not met. The assessment results empower employees to build upon their strengths and discover areas they would like to develop. Read More »
How to Avoid Common Hurdles When Deploying Advanced Metering System
The advantages of AMI are many. Advanced metering infrastructure helps utilities manage outages, service calls, distribution system maintenance, and other key operations much more efficiently. AMI enables utilities to connect and disconnect meters remotely. It helps utilities offer customers innovative new services such as mobile apps for accessing current account information and service status maps. AMI gives everyone information and the flexibility to decrease their energy usage during peak hours and reduce costs. More broadly, if AMI is used wisely, it can be the two-way communications backbone for most utility functions and the enabler of an unlimited number of smart grid and smart city applications. Read More »
Since the spring of 2013, Tennessee’s Benton County Electric System has been taking full advantage of the information management benefits offered by its investment in Advanced Metering Infrastructure (AMI). Serving about 10,500 customers, BCES deployed in conjunction with its advanced metering system the ElectSolve meter and operational data management solution from IPKeys Power Partners. Read More »