N-Dimension Solutions Selected to Deliver Cybersecurity Services for Lockheed Martin’s Utility Customers

ADDISON, TX – March 7, 2016 – N-Dimension Solutions, a market leading Managed Security Services Provider (MSSP) with innovative solutions that protect smart energy networks from cyber threats, announced today that Lockheed Martin Energy has selected to resell the company’s … Continued

Better Customer Access to Information Increases Interaction & Satisfaction

March 2017 Integrated Solutions from Cogsdale Improve Customer Experience & Internal Business Processes for Public Power Utilities The staff of Owensboro Municipal Utilities grew weary of contending with the legacy billing and customer information system. The age and inability to upgrade the … Continued

Opinion Surveys Reveal Actionable Customer Satisfaction Data, New Service Opportunities

February 2017 Since 2015, Hometown Connections has been working with GreatBlue Research to help public power utilities, joint action agencies, and other public power organizations obtain a thorough understanding of how customers perceive their utility and which services they are … Continued

Integrated Approach Improves Performance at New Braunfels Utilities

February 2017 New Braunfels Utilities Thinks Out of the Box When Deploying Milsoft GIS/OMS/IVR After about six years as a manager in the water and wastewater division for New Braunfels Utilities (NBU) in Texas, Trino Pedraza took the position of … Continued

Southern Minnesota Municipal Power Agency Joins Hometown Connections Marketing Program

​SMMPA to Promote Products & Services Tailored to Public Power February 13, 2017 — To help its members obtain utility management and operations support from a trusted resource, the Southern Minnesota Municipal Power Agency (SMMPA) has joined the marketing affiliate program … Continued

New American Public Power Association Brand Reiterates Community Focus

Washington D.C., January 9, 2017 – The American Public Power Association has launched a new brand designed to help raise awareness of the benefits of public power (click here for a video that explains the brand). The Association represents community-owned, … Continued

Fighting the Cybersecurity Threat

From the January-February 2017 issue (Vol. 75, No. 1) of Public Power Originally published January 9, 2017 Security By Nathan Mitchell Senior Director, Electric reliability standards & Security, American Public Power Association At the American Public Power Association, we are … Continued

Hometown Connections & Wortham Power Gen Insurance Announce Property Insurance Savings for Public Power

Promoting Wortham’s Assurance for Regulated Utilities (ARGUS) Program To APPA Members with Generation Assets January 9, 2017 –  Hometown Connections and Wortham Power Gen Insurance have added the brokerage firm’s Assurance for Regulated Utilities (ARGUS) property insurance program to their national … Continued

Public Power Leader Walter R. McGrath Retires

Acclaimed for More than 30 Years of Distinguished Service January 5, 2017–Following more than three decades of faithful and distinguished service to public power, Walter R. McGrath has retired. Mr. McGrath served as the General Manager of the Braintree Electric Light … Continued

Customers Want New Services, But Don’t Necessarily Want to Pay for Them

December 2016 While a survey of Michigan’s Grand Haven Board of Light & Power customers revealed support for local generation and renewable energy, a majority of those customers were not inclined to pay a higher price for their energy to support local … Continued

Hometown Connections Annual Meeting 2017

Hometown Connections will host its 2017 Annual Meeting July 31 to August 1 in Breckenridge, CO. The Annual Meeting is where Hometown staff, representatives from affiliated state & regional associations, and vendor partners gather each year to discuss public power … Continued