Continuing a distinguished career as a public power management consultant and strategic planning professional, Patricia Cruz has joined the staff of Hometown Connections as Vice President, Consulting & Training. For nearly 20 years, Ms. Cruz has helped utilities set a strategic destination for the future and then direct operations towards that vision. Her areas of expertise include how to achieve organizational effectiveness, strategic planning, change management, talent management, business communications, stakeholder engagement, process improvement, and the evaluation of customer satisfaction and needs.
Previously a Senior Consultant for Leidos, Ms. Cruz brings to Hometown Connections a dynamic portfolio of qualifications to improve the performance of public power organizations through a focus on corporate culture, workforce issues, customer service, and community relations.
Ms. Cruz is an acclaimed speaker, invited regularly to address public power state and national conferences about strategic planning, business transformation, organizational performance, trends in social media, customer service, and workforce issues. She is the recipient of the 2016 Texas Public Power Association Honor Roll Award for contributions made to the Association and its members. She is a bicultural professional with thorough understanding of business processes and practices in both the United States and Latin America; fully bilingual in Spanish & English.
“Patty Cruz is an exceptional management consultant, well known to public power for her strategic planning vision and ability to improve organizational effectiveness,” said Tim Blodgett, President & Chief Executive Officer of Hometown Connections. “We are very excited to welcome Patty to our team, as we continue to expand Hometown’s facilitation and consulting services in the areas of utility governance, strategic planning, organization assessment & development, market research, and customer engagement.”
Ms. Cruz holds a B.S. in Business Communications from Universidad Javeriana de Colombia, an M.B.A. in Management and Marketing from the University of Tennessee, and an M.S. in Human Resource Management from Universidad Catolica de Chile.
About Hometown Connections International, LLC
Hometown Connections is the utility services subsidiary of the American Public Power Association, offering public power utilities guidance and access to quality products/services from a trusted entity with public power’s best interests in mind. Hometown Connections is a resource to APPA members large and small, providing discounted pricing on technology, services, and other solutions from industry-leading companies. The products and services offered through Hometown Connections include the full range of advanced grid solutions, as well as consulting support in the areas of organization assessment, strategic planning, governance development, customer service, market research, and staffing. For more information, visit www.hometownconnections.com.