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COVID-19: Evolving Insurance and Risk Management Implications

COVID-19 Risk ManagementThe COVID-19 pandemic raises many issues for both insureds and insurers. As events continue to unfold, organizations should work closely with their advisors and counsel to address their myriad concerns. In a new report, COVID-19: Evolving Insurance and Risk Management Implications, Marsh provides an overview of some of the key coverage, claims, and risk management areas related to the pandemic and also looks at how businesses can actively respond to current effects while continuing to plan and prepare for future ones.

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Strategic Plans Unite Utility Staff and Leadership Through Shared Roadmap for Change

APL Utilities Strategic Plan 2020 to 2025Formed in 1889, ALP Utilities in Alexandria, Minnesota is among the oldest electric utilities in the nation and well known today for delivering excellent electric, water, and business communications services. Yet, the organization faces many of the same infrastructure, financial, customer engagement, energy resources, and workforce issues as utilities across the U.S. As a new general manager determined to unify his board and staff on the future direction of ALP Utilities, Ted Cash launched in 2019 a five-year strategic planning process. He and his public power peers at Provo Power and the Kentucky Municipal Energy Agency chose as their strategic plan facilitator Hometown Connections, Inc., the non-profit utility services organization specializing in the unique challenges facing community-owned utilities.

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Hometown Connections Soliciting AMI Managed Solution Proposals

RFPHometown Connections, Inc. has released a Request for Proposal (RFP) for the acquisition of an additional advanced metering infrastructure (AMI) solution and/or meter data management system (MDMS) to add to our suite of products and services and provide expanded options to public power utilities.  Hometown envisions that a community-owned utility or joint action agency may choose either our existing turnkey managed AMI solution or a new managed solution resulting from this RFP.

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Understanding the Fundamentals of Utility Customer Research

Great Blue logoCommitted to supporting the customer survey requirements of community-owned utilities, GreatBlue Research is sharing insights into the world of market research. In excerpts below from the January 2020 issue of GreatBlue Point of View, you will learn what “margin of error” in polling means and why conducting customer surveys by telephone continues to be relevant.

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Apogee Expands Engagement Platform to Help Utilities Build Strong Customer Relationships

Apogee logoTo meet the growing needs of community-owned utilities, Apogee Interactive has expanded its customer engagement platform to include robust marketing automation features such as text-to-speech for its popular personalized video bill explanation services and EVs/solar added to the digital home energy profile service. The article below explains all the ways Apogee has enhanced its outbound communications and turnkey digital marketing services. Apogee is the public power industry’s Hometown Connections preferred provider for Customer Engagement.

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