A highly-recognized specialist in utility change management, Charise M. Swanson has joined the staff of Hometown Connections, Inc., as Vice President of Client Services.
News
Do Customers Actually Care if Their Electric Utility is Classified as ‘Community Owned’?
As explained in this excerpt from the February 2020 issue of GreatBlue Point of View, the vast majority of public power customers nationwide say it is important to them that their electric utility is community owned.
Hometown Connections Soliciting AMI Managed Solution Proposals
Hometown Connections, Inc. has released a Request for Proposal (RFP) for the acquisition of an additional advanced metering infrastructure (AMI) solution and/or meter data management system (MDMS) to add to our suite of products and services and provide expanded options to public power utilities. Hometown envisions that a community-owned utility or joint action agency may choose either our existing turnkey managed AMI solution or a new managed solution resulting from this RFP.
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Understanding the Fundamentals of Utility Customer Research
Committed to supporting the customer survey requirements of community-owned utilities, GreatBlue Research is sharing insights into the world of market research. In excerpts below from the January 2020 issue of GreatBlue Point of View, you will learn what “margin of error” in polling means and why conducting customer surveys by telephone continues to be relevant.
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Apogee Expands Engagement Platform to Help Utilities Build Strong Customer Relationships
To meet the growing needs of community-owned utilities, Apogee Interactive has expanded its customer engagement platform to include robust marketing automation features such as text-to-speech for its popular personalized video bill explanation services and EVs/solar added to the digital home energy profile service. The article below explains all the ways Apogee has enhanced its outbound communications and turnkey digital marketing services. Apogee is the public power industry’s Hometown Connections preferred provider for Customer Engagement.
Deploy Microgrids to Give Your Community the Benefits of Distributed Generation
PowerSecure
, a Hometown Connections Partner, is a pioneer in developing distributed energy systems and in the integration of multiple energy resources for advanced microgrid deployments. Over its 19-year history, PowerSecure has managed over 2GW of installed microgrids.
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Public Power Leaders are Responsible for Cybersecurity and Risk Management – How Safe are You?
As executive management, the board of directors for public power utilities has two key responsibilities – the fiscal health of your utility and risk management for it. Among the biggest threats to both fiscal health and the management of risks today are cyberattacks. Knowing you are well protected from such threats usually falls on your IT department or a third-party IT company. But how do you know they are doing their best within the constraints to protect you? Most IT staffers are not cybersecurity experts and odds are you probably are not either.
Interim Executive Rights the Ship for Smooth Sailing Ahead
When facing a senior management transition in its Electric Department, officials for the Town of Ashland, New Hampshire, searched for support from an experienced public power industry professional. They turned to a recently retired general manager working under a six-month interim contract arranged by MFP-Connect™, a leader in recruitment for the electric, natural gas, and water industries.
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Municipals Build Stronger Customer Relationships Using Personalized Messaging
At a recent industry conference, Apogee Interactive’s Executive Vice President, Jim Malcom shared how utilities are engaging customers using personalized outbound communications. Apogee is the public power industry’s Hometown Connections preferred provider for Customer Engagement.
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N-Dimension Ranked Amongst Top Managed Security Service Providers Worldwide for Fourth Consecutive Year
N-Dimension Solutions, a cybersecurity partner of Hometown Connections, Inc., has been recognized in MSSP Alert’s worldwide annual ranking of Managed Security Service Providers (MSSPs) for the fourth consecutive year. Once again, N-Dimension was ranked among the top cybersecurity companies worldwide.