Federal regulatory compliance obligations are complex and time-consuming. Minimize your utility’s workload and risk profile by bringing in Acumen to meet your obligations for NERC Critical Infrastructure Protection (CIP), NERC Operations & Planning (O&P), NIST Cybersecurity, and Privacy regulations. Read More about Reduce Your Compliance Burden »
News
N-Dimension Partners with EMC to Deliver New Cyber Threat Protection Solution for Manufacturers
N-Dimension Solutions, a market leading Managed Detection and Remediation Services (MDR) provider with innovative solutions protecting IIoT, IoT, IT and OT networks from cyber threats, has launched a new version of its market leading N-Sentinel Suite, N-Sentinel Cyber Threat Detector, that meets specific criteria for manufacturing plants to help them reduce risk from cyber threats. Excellence in Manufacturing Consortium (EMC) and its members provided input to N-Dimension to guide definition of this new service, ensuring it met addressed their manufacturing needs.
Utility Success Begins and Ends with Engaged Employees
GreatBlue is offering a summer research special — Digital Employee Surveys!
Make your Employees your #1 Priority in 2019
As the utility industry continues to evolve, it is imperative to ensure your organization is evolving too. Technology trends, training and succession planning, and overall employee satisfaction are essential to ensure your utility is progressing to meet the ever-changing needs of your customers. GreatBlue is offering a special summer rate on Digital Employee Surveys that will provide vital data and insights on the opinions of your team. Read More about Utility Success Begins and Ends with Engaged Employees »
Improve Recovery of Assets Damaged by Automobiles with Exclusive Public Power Discount
Marsh Wortham Power Gen Insurance, in partnership with Claim Strategies, is offering an exclusive discount to members of the American Public Power Association on a unique Third Party Recovery Program. Marsh Wortham’s typical recovery rate of 20% is being reduced to just 15% exclusively for public power systems. This offer is only good through 12/31.
Marsh Wortham Power Gen Insurance is the official insurance partner of Hometown Connections, Inc., public power’s premier utility services organization. Read More about Improve Recovery of Assets Damaged by Automobiles with Exclusive Public Power Discount »
Traditional Customers Cost More Than You Think!
Have you ever thought what “traditional” customers cost their energy providers? Traditional customers are those that barely interact with their utility. In fact, this happens once every month when the bill arrives or when something is not right, and it is time to complain. These customers find that spending time interacting with their energy provider is not worth the potential benefits. For this reason, they choose to behave like a simple ratepayer, rather than spending time researching the products and services their energy provider offers. Read More about Traditional Customers Cost More Than You Think! »
Rate Structure Survey Results Presented at the RPU Board Meeting
The Rochester Public Utility Board was presented with the rate structure survey results at the April Board Meeting by representatives from GreatBlue Research. The purpose of the survey was to identify customer views and preferences with regards to the residential rate structure, energy conservation, knowledge and perception of electrification, preferred methods of communication, overall expectations of RPU, and overall satisfaction with RPU’s electric service. Read More about Rate Structure Survey Results Presented at the RPU Board Meeting »
How Do We Do This?
The Hometown Connections model to utility modernization addresses:
- leadership
- alignment with the governing body towards a strategic direction
- requirements for the utility to be a high-performing organization
Understand Your Leadership at Work
Hometown Connections workshop teaches employees to apply their individual strengths, passions, and work styles to benefit the organization, by Patty Cruz
Leadership training can sound like a nebulous concept. To have a lasting and fruitful impact, it should involve much more than how to motivate and supervise the work of others. Today’s best leadership training addresses every individual regardless of their job title or the number of direct reports. Hometown Connections offers a unique, proven and easy-to-complete process that identifies each person’s strengths, interests, motivators, needs, and most productive work style. This leadership training process also identifies stress behaviors when needs are not met. The assessment results empower employees to build upon their strengths and discover areas they would like to develop. Read More about Understand Your Leadership at Work »
When AMI Goes Wrong
How to Avoid Common Hurdles When Deploying Advanced Metering System
The advantages of AMI are many. Advanced metering infrastructure helps utilities manage outages, service calls, distribution system maintenance, and other key operations much more efficiently. AMI enables utilities to connect and disconnect meters remotely. It helps utilities offer customers innovative new services such as mobile apps for accessing current account information and service status maps. AMI gives everyone information and the flexibility to decrease their energy usage during peak hours and reduce costs. More broadly, if AMI is used wisely, it can be the two-way communications backbone for most utility functions and the enabler of an unlimited number of smart grid and smart city applications. Read More about When AMI Goes Wrong »
Moving Beyond Engagement Toward Empowerment
Nearing the end of the first quarter of 2019, we find ourselves amid an industry in transition. So, we are offering up some thoughts on ways to raise the bar on customer satisfaction and service while addressing some of the most pressing issues faced by utilities today. Read More about Moving Beyond Engagement Toward Empowerment »